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Dealing with your ex-husband, who can't seem to show up reliably for weekends with the kids; navigating a workplace fraught with office politics or racial tensions; saying "I'm sorry" or "I love you".We all have difficult conversations, no matter how confident or competent we are. And too often, no matter what we try, things don't go well. Should you say what you're thinking and risk starting a fight? Swallow your views and feel like a doormat? Or should you let them have it? But--what if you're wrong?Difficult Conversations shows you a way out of this dilemma; it teaches you how to handle even the toughest conversations more effectively and with less anxiety. Based on fifteen years of work at Harvard Negotiation Project and consultations with thousands of people, the authors answer the question: When people confront the conversations they dread the most, what works?Difficult Conversations walks you through a proven, concrete, step-by-step approach for understanding and conducting tough conversations. It shows you how to get ready, how to start the conversations in ways that reduce defensiveness, and how to keep the conversation on a constructive track regardless of how the other person responds.Whether you're dealing with your baby-sitter or biggest client, your boss or your brother-in-law, Difficult Conversations can help.From the Compact Disc edition.
Bruce Patton, Douglas Stone, Sheila Heen (Author), Douglas Stone (Narrator)
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G-8 and His Battle Aces #1: The Bat Staffel
No one knew the identity of the mystery pilot called G-8. Not even his gallant wingmen, Bull Martin and Nippy Weston. But to the legions of the cruel German war machine, he was the scourge of World War I! Flying a Spad warplane marked only with his cryptic code-name, the invincible ace ranged the blood-soaked skies over No Man's Land, hunting the worst war criminals the Kaiser had to offer. His orders: Shoot them down in flames! In his first fantastic flight, G-8 and his battle buddies take on The Bat Staffel, a vampire squadron who are downing Allied warplanes at a frightening rate. Are these huge bat-like marauders from another realm, or the product of diabolical German engineering? G-8 must meet the challenge of these sky monsters-or the war will be lost! Chapters: #1 Condemned to Die #2 The Bat Breath #3 Hell Island #4 The Vanished Ace #5 G-8, Special Agent #6 Battle Aces #7 The Secret Drome #8 Bat Patrol #9 The Village of Death #10 Sealed Orders #11 G-8, Special Messenger #12 A Corpse Disap
Robert J. Hogan (Author), Douglas Stone (Narrator)
Audiobook
Who is The Octopus? All of Manhattan trembles at the mention of the name cloaking the most malevolent mastermind since Fu Manchu. Leader of the Purple Eyes Cult. Master of a legion of deformed monsters that were once men. Would-be conquer of the world. A titan of tentacled terror. Who could defeat such a fiend? Only a hero as ruthless as he! Out of the ghetto emerges the kindly Dr. Skull, healer of the impoverished. Few suspect that Dr. Skull is by night the dreaded Skull Killer, crusher of criminals. And no one knows that a third identity lurks behind those artificial faces. In The City Condemned to Hell, these strange antagonists meet in a duel to their mutual destruction! Plus three bonus terror tales torn from the pages of the February- march 1939 issue of The Octopus! - "The Little Dolls of Death", "Detour to the Grave." And "Locked in With Murder."!
Randolph Craig (Author), Douglas Stone (Narrator)
Audiobook
Thanks for the Feedback: The Science and Art of Receiving Feedback Well
The bestselling authors of the classic Difficult Conversations teach us how to turn evaluations, advice, criticisms, and coaching into productive listening and learning We swim in an ocean of feedback. Bosses, colleagues, customers-but also family, friends, and in-laws-they all have "suggestions" for our performance, parenting, or appearance. We know that feedback is essential for healthy relationships and professional development-but we dread it and often dismiss it. That's because receiving feedback sits at the junction of two conflicting human desires. We do want to learn and grow. And we also want to be accepted just as we are right now. Thanks for the Feedback is the first book to address this tension head on. It explains why getting feedback is so crucial yet so challenging, and offers a powerful framework to help us take on life's blizzard of off-hand comments, annual evaluations, and unsolicited advice with curiosity and grace. The business world spends billions of dollars and millions of hours each year teaching people how to give feedback more effectively. Stone and Heen argue that we've got it backwards and show us why the smart money is on educating receivers- in the workplace and in personal relationships as well. Coauthors of the international bestseller Difficult Conversations, Stone and Heen have spent the last ten years working with businesses, nonprofits, governments, and families to determine what helps us learn and what gets in our way. With humor and clarity, they blend the latest insights from neuroscience and psychology with practical, hard-headed advice. The book is destined to become a classic in the world of leadership, organizational behavior, and education.
Douglas Stone, Sheila Heen (Author), Douglas Stone, Sheila Heen (Narrator)
Audiobook
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