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Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage
What if there were a way to turn occasional, sporadic transactions with customers into long-term, continuous relationships-while simultaneously driving dramatic improvements in operational efficiency? What if you could break your existing trade-offs between superior customer experience and low cost? This is the promise of a connected strategy. New forms of connectivity-involving frequent, low-friction, customized interactions-mean that companies can now anticipate customer needs as they arise, or even before. Simultaneously, enabled by these technologies, companies can create new business models that deliver more value to customers. Connected strategies are win-win: Customers get a dramatically improved experience, while companies boost operational efficiency. In this book, Nicolaj Siggelkow and Christian Terwiesch reveal the emergence of connected strategies as a new source of competitive advantage. With in-depth examples from companies operating in various industries, Connected Strategy identifies the four pathways-respond-to-desire, curated offering, coach behavior, and automatic execution-for turning episodic interactions into continuous relationships. The authors show how each pathway creates a competitive advantage, then guide you through the critical decisions for creating and implementing your own connected strategies.
Christian Terwiesch, Nicolaj Siggelkow (Author), David Marantz (Narrator)
Audiobook
The Road to Excellence: 6 Leadership Strategies to Build a Bulletproof Business
Most leaders are passionate about their business, and if they had better ideas for how to grow their company, they would use them. They really do want to move their company into the top rank . . . but they have learned first-hand that just wanting that is not enough. They work very, very hard . . . but after a while, they realize that, no matter how hard they work, something important seems to be missing, and they're not quite sure what that something is. They've fallen prey to the 'Blind Spots Syndrome'-they don't know what they don't know about the obstacles they face. The Road to Excellence identifies the common blind spots that can take any business off track. The book gives you six powerful leadership strategies that, when followed, make it easier for you to find the answer to the critical question: What, exactly, stands between my company and organizational excellence-and what do I do about it? Only when you've answered that question can you take your company into the top tier!
David Mattson (Author), Sean Pratt (Narrator)
Audiobook
Elevate: Push Beyond Your Limits and Unlock Success in Yourself and Others
NOW A USA TODAY AND WALL STREET JOURNAL BESTSELLER! What are your limits? Care to break them? To inspire change in yourself and your team, you must break free from what's holding you down. In Elevate, Robert Glazer reveals four life-changing principles - or capacities - that will allow you to overcome self-limiting beliefs, establish positive habits, and find your 'why.' As we look to elevate ourselves, we mean so much more than beating the competition. After all, our greatest competition is ourselves! We need to find ways to consistently outperform ourselves and our own expectations. Robert Glazer has built a career on accelerating productivity and careers. ELEVATE is based on his five foundational elements necessary for increasing our capacity: Finding Your Why, Overcoming Self-Limiting Beliefs, Setting Goals and Creating Accountability, Maintaining Health and Wellness, and Establishing Routine and Positive Habits. The key is elevating yourself beyond the edge of your current abilities. Challenge yourself, and the result will inspire others to rise along with you. It's time to break free of your limits. This audiobook includes a downloadable PDF that contains the action steps from the book.
Robert Glazer (Author), Robert Glazer, Stewart Friedman (Narrator)
Audiobook
The Promise That Changes Everything: I Won’t Interrupt You
Brought to you by Penguin. How often do you interrupt? How often do people interrupt you? Can you remember the last time someone listened to you all the way through your thinking? In her new book, Nancy Kline, bestselling author of Time To Think, makes this radical proposal: 'I won't Interrupt you' is a promise that changes everything. It deepens relationships, spawns dignity, raises the intelligence of groups, and enriches every conversation. It may, in fact, be the most important promise we ever make. And the hardest to keep. This promise matters because when we interrupt each other, we interrupt our thinking, and that interrupts the quality of everything we do. Nancy has spent the last three decades researching independent thinking and the barriers that prevent us from thinking for ourselves. In The Promise That Changes Everything Nancy shares insights into the nature of interruption, case studies and stories from her work with clients, as well as simple ways to change how we behave with each other so that this promise can change our lives. © Nancy Kline 2020 (P) Penguin Audio 2020
Nancy Kline (Author), Nancy Kline (Narrator)
Audiobook
Leading with Character: 10 Minutes a Day to a Brilliant Legacy
At the end of your life, how are you likely to be remembered? Chances are that people won't be praising your money, power, and status. Instead, the people you've impacted will remember you for your compassion and personal strength?in short, your character. Unfortunately, many leaders are unaware of their character shortcomings and blind spots that hold so many of us back from building the lasting legacy we are capable of. With the right motivation, you can begin to strengthen your character and become a moral and ethical leader capable of creating lasting change. In Leading with Character: 10 Minutes a Day to a Brilliant Legacy, Dr. Jim Loehr, cofounder of the Johnson & Johnson Human Performance Institute, reveals 50 character competencies that you can practice daily to transform your life and work. This book will also guide you through the process of developing a Personal Credo that will serve as your decision-making mission statement. Most leaders never take the time to identify their own core values, instead defaulting to a reflexive form of decision making. Gain an awareness of the conscious and unconscious processes that guide what you do and why you do it, and take charge of your leadership legacy. Even good leaders are vulnerable to corruption. Read Leading with Character to learn how human evolution and contemporary culture can lead us astray without our even knowing it. As we work hard to get to the top, who are we becoming along the way? If we want to become heroes whose memories will long outlast us, we need to channel our energy into creating habits that will add up to a strong and meaningful character.
Jim Loehr (Author), Daniel Henning (Narrator)
Audiobook
Peak Performance Culture: The Five Metrics of Organizational Excellence
Peak Performance Culture: The Five Metrics of Operational Excellence is a step-by-step roadmap to achieving optimal organizational development in your company or association. This practical guide helps you accurately evaluate the current state of your company and create a strategy that maximizes its future success. Author Dave Mitchell, building upon concepts introduced in his bestselling books The Power of Understanding People and The Power of Understanding, provides new applications, effective real-world tactics, powerful organizational assessment tools, and much more. The book addresses the five critical factors for organizational success: vertical alignment, horizontal alignment, leadership ideology and corporate culture, employee experience, and customer experience. Each comprehensive chapter introduces a key component to peak performance culture-containing a detailed definition of the component, illustrative examples, expert insights, and practical considerations relevant to a diverse range of real-world situations. Whether your company needs to correct performance problems, or is already successful but seeking even higher levels of success, Peak Performance Culture: The Five Metrics of Operational Excellence will prove to be an invaluable resource for any organization.
Dave Mitchell (Author), Dave Mitchell (Narrator)
Audiobook
LEADERSHIP SKILLS: How to Become the Person Others Will Want to Follow
Do you want to learn how to be a better leader, the kind of leader that people turn to no matter how bad the situation is?Leadership is a skill like any other meaning that with the right discipline it can be learned. This book will teach you step by step how to be a better leader in every situation. You’ll learn how to be the kind of leader that is respected and looked up to in and out of the office. Leadership skills are some of the most in demand skills there are. Because they show that not only can you work as part of a team, but you aren’t afraid to take charge when it’s time to get the job done. Learning how to be a better leader can drastically change your life as leadership skills are the same skills that help us to decide who we think is worth listening to or not. What is inside this book: · How to be a leader through persuasion and influence using soft skills · How to achieve success in any situation by using social engineering techniques · How to influence people to do what you want every time · How to mirror body language and use it to gain trust and build rapport · How to increase self discipline · How to set real leadership goals and achieve them And so much more! Learning how to become a real leader will change your life for the better, no matter what stage in life you currently are. It will make you feel more confident and help you stand out in every social situation. If you are serious about learning how to become the type of leader that everyone looks up to then you need to get this book today!
Emily Lammas (Author), Joseph A. Avignone (Narrator)
Audiobook
The E-Myth HVAC Contractor: Why Most HVAC Companies Don't Work and What to Do About It
Leading an HVAC company can seem like a daunting task, with too few hours in the day, too many petty management issues, and problems HVAC contractors in large businesses don't seem to face. The E-Myth HVAC Contractor offers you a road map to create a business that's self-sufficient, growing, and highly profitable. Take your company to levels you didn't think possible with this unique guide!
Ken Goodrich, Michael E. Gerber (Author), Ken Goodrich, Michael Beck, Michael E. Gerber (Narrator)
Audiobook
The Great Man is Dead: A new philosophy for leadership
In an age where the pace and complexity of change is accelerating, it’s easy to lose sight of the fact we’re all just human beings, leading other human beings. Rob’s groundbreaking new book challenges the status quo, helping us realize that leadership is no longer about being the all-seeing, all-knowing heroic character that we’ve been told is the answer to all our prayers. Using stories drawn from over 20 years of working with leaders from across the globe, Rob debunks the myths around what it truly means to 'be a leader', replacing old and obsolete leadership models with a new human-led philosophy fit for the 21st century. ©2020 Rob Cross
Rob Cross (Author), Rob Cross (Narrator)
Audiobook
Scaling Your Business with MOD Virtual Professionals: How to Drive Revenue, Save Time, and Create Yo
Scaling your Business with MOD Virtual Professionals is the ultimate how-to guide for entrepreneurs who are looking to reduce costs & rapidly scale their business. It contains practical, tactical advice from MyOutDesk, a leading virtual assistant staffing organization that helped over 5,000 business in the US & Canada hire talented professionals to drive revenue and scale. Whether your current business is large or small, it’s important that you understand two things before you begin to scale: where you are and where you are going. You'll learn that and much more in Scaling Your Business With MOD Virtual Professionals -- the go to guide for entrepreneurs who are looking to hire Virtual Assistants and rapidly scale. There are about 28 million businesses in the United States. According to the US Small Business Administration, all but about 20,000 of those are small businesses—that is, they have fewer than 500 employees. If you want to stand out from the pack, if you want to grow beyond that 99% of businesses ever achieve, then you need an action plan to get there. This book is that plan. In this new book you'll learn how to effectively scale any business using virtual assistant knowledge & expertise. It starts by identifying where your business currently is, and then implementing a proven roadmap to success that helps you easily & effectively reach the next level. This is the step-by-step handbook for business growth you’ve been waiting for, written by the founder of the nation's largest white-glove virtual assistant staffing agency - MyOutDesk, LLC. Since 2008 MyOutDesk has delivered the highest quality virtual assistant services available, using an innovative talent matching process that combines top-tier talent sourcing with personality profile matching & the most stringent background checks in the nation. https://www.myoutdesk.com/
Daniel Ramsey (Author), Kevin Miller (Narrator)
Audiobook
Product Research 101: The Essential Guide on How to Find the Perfect Niche and Product That Sells, D
Product Research 101: The Essential Guide on How to Find the Perfect Niche and Product That Sells, Discover How to Find Hot Niche Markets and Winning Products That Would Sell Are you looking to start your own business? That's great! If you're starting an online business, having a website is not enough to ensure success. You have to do your research and make sure that you find a paying niche that you can market products and services to. When you have a target niche, you can focus all your content, products, and services on a group of loyal customers who will always come back to your business instead of going to the competition. You can focus all your energy on a lucrative niche that will ensure a steady stream of income. This audiobook will teach you how to find that niche. It will teach you how to do your research properly so you can find the niche that would continue to give you income. It will also show you how to avoid choosing a niche that might only be lucrative at first but will not give you continuous profits. This audiobook will discuss the following topics: - Why Finding Your Nice is Important - Choosing Your Niche - Finding Your Ideal Customer - Relationship Building In Your Niche - Analyzing Your Competition If you're just starting your business, it is crucial to associate yourself with a niche market instead of trying to sell and cater to everyone. Trying to sell everything will only hurt your business in the long run. If you want to discover how you can target a niche market that can help your business grow, scroll up and click 'add to cart now'
David Wills (Author), Tracy Pearson (Narrator)
Audiobook
Tactical Pipeline Growth - winning the outbound battle for new business
A tactical, step by step guide to help today's frontline reps create new valuable business conversations. Whether you're an individual rep or leading a sales team, the simple processes outlined in TPG will have you talking to more valuable prospects in the shortest time possible. All without needing to ruin your personal brand. TPG is a spam-free zone. ▶︎ Most' sales books' are written primarily to help the author secure more consulting fees; they are aimed at the sales director or VP of sales with a strong focus n strategy. Not this book! TPG is an action guide for those that do and will. ▶︎ Sales Trainers and Thought leaders tell reps to 'Lead with insights', 'Bring value'! But how do we do that in today's selling environment? What does that even mean? Reps want to know, ✅ How do I credibly reach out to start a conversation with someone I don't know? ✅ How many times do I follow up? ✅ What message should I send? ✅ When? ✅ Via what channel? ✅How long do I pursue a prospect before giving up? All these prospecting questions are answered, complete with examples, and supporting resources included so you can start prospecting effectively today. Key Points. Why you have too many leads in the front of your pipeline Start new conversations in as little as four attempts How to use an omni-channel prospecting approach Build a strong cadence from scratch Messaging strategies that work How do I use social effectively in my approach? Scripts, templates, examples and guides are all included. Tactical Pipeline Growth is a book every sales rep needs to have in their sales tool kit.
Mark Mcinnes (Author), Dave Stokes, Mark Mcinnes (Narrator)
Audiobook
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