Books By John Michael Collins - Author

Michael Collins, an industrial technologist and a past Fellow of the Institute of Quality Assurance, has spent thirty years advising businesses to make Improvements in Quality, Customer Service and overall efficiency. He is currently Principal of JM Collins and Associates a consulting firm specializing in standard setting, process improvement and the use of customer feedback to raise company and staff performance. He has advised many blue chip companies and national corporations on the application of sound quality principles when working as a Management Consultant with Price Waterhouse, now PWC. In his time as a Management Consultant he has shown over fifty businesses how to achieve certification to the relevant Quality System Standard. He has also helped many large organizations implement Total Quality continuous improvement programs.