A collection of 24 portraits of 'difficult' participants encountered on training courses and at meetings. Meet the Trapper, the Griper, the Silent Cynic, the Whisperer and their many friends. Learn how to cope with them using such techniques as 'blockbusting', 'psychological judo', 'reframing', 'self-revelation' and 'confrontation'. Cartoons of the characters add to the humorous approach and there are four mini case studies. "e;I loved the book. It shows such a great variety of ways to deal with challengers."e;
| ISBN: | 9781907078590 |
| Publication date: | 1st January 2010 |
| Author: | Townsend, John |
| Publisher: | Management Pocketbooks |
| Format: | Ebook |
A collection of 24 portraits of 'difficult' participants encountered on training courses and at meetings. Meet the Trapper, the Griper, the Silent Cynic, the Whisperer and their many friends. Learn how to cope with them using such techniques as 'blockbusting', 'psychological judo', 'reframing', 'self-revelation' and 'confrontation'. Cartoons of the characters add to the humorous approach and there are four mini case studies. "e;I loved the book. It shows such a great variety of ways to deal with challengers."e;
Managing Difficult Participants Pocketbook is available in Ebook
Managing Difficult Participants Pocketbook was written by Townsend, John and published by Management Pocketbooks
£8.33