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White Bodies by Jane Robins Read the opening extract of the brand new Jane Robins book before its publication on 03/05/2018

Alan Pennington Book and Novel

Alan Pennington - Author


Alan Pennington is a Global Customer Experience/Redesign Guru. He was Managing Director and co-founder of Mulberry Consulting the Number One CE business globally and Executive Chair of 'Experience by Design' a South African based venture. He has worked with a wide range of businesses, including financial services, travel, retail, public sector and education both in B2B and B2C, including Emirates, Vodafone, Reed Elsevier, City & Guilds, British Council, Aviva and many others.

Featured Books, with extracts, by Alan Pennington

The Customer Experience Book How to Design, Measure and Improve Customer Experience in Your Business by Alan Pennington
The Customer Experience Book How to Design, Measure and Improve Customer Experience in Your Business
Alan Pennington
Customer Experience (CE) is becoming seen as a key component of business strategy, yet knowing the practical steps of what to do can be tricky. The Customer Experience Book helps you understand where you are now, what to do, and...
Format: Paperback - Released: 22/08/2016

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