Alan Pennington is a Global Customer Experience/Redesign Guru. He was Managing Director and co-founder of Mulberry Consulting the Number One CE business globally and Executive Chair of 'Experience by Design' a South African based venture. He has worked with a wide range of businesses, including financial services, travel, retail, public sector and education both in B2B and B2C, including Emirates, Vodafone, Reed Elsevier, City & Guilds, British Council, Aviva and many others.
The Customer Experience Book How to Design, Measure and Improve Customer Experience in Your Business, released August 2016.
How many Alan Pennington books does LoveReading have?
2, listed above with the newest first.
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