"What is it that makes some therapists so much more effective than others, even when they are delivering the same evidence-based treatment? This instructive book identifies specific interpersonal skills and attitudes—often overlooked in clinical training—that facilitate better client outcomes across a broad range of treatment methods and contexts. Reviewing 70 years of psychotherapy research, the preeminent authors show that empathy, acceptance, warmth, focus, and other characteristics of effective therapists are both measurable and teachable. Richly illustrated with sample dialogues, the book gives practitioners and students a blueprint for learning, practicing, and self-monitoring these crucial clinical skills."
"Most salespeople work hard to become proficient in reaching the frontline managers in their markets. However, a salesperson who wishes to achieve long-lasting success with a client will learn how to also appeal to top-level executives from an "above the line" perspective.
Master sales trainer Skip Miller shows how to simultaneously sell to both the frontline manager as well as the executive who is more concerned with profit/loss indicators such as ROI, time saved, risk lowered, and productivity improved - a strategy used by Google, Apple, Cisco WebEx, and other powerhouses.
In Selling Above and Below the Line, you will learn how to:
- Create energy by including executives early in the sales process.
- Ask the right questions and pinpoint big-picture financial needs.
- Keep "below the line" managers from feeling bypassed.
- Uncover value propositions that target each set of decision-makers.
- Sales that seem locked in will stall or go dark.
Customers who have been loyal to you suddenly back out of the relationship due to decisions made above the manager's head. This often could have been avoided had the salesperson been intentional to sell both the technical and financial fit.
In Selling Above and Below the Line, learn to effectively communicate both, leading to more successful and lucrative deals than ever before."
"Sometimes, sales organizations rely too heavily only on inbound lead generation. However, when the inbound leads dry up and marketing efforts stop yielding results, the need for outbound activity becomes more crucial than ever.
Many companies have let their sales people devolve into an order-taking, customer "farming" team where the focus is following up on inbound leads or just trying to upsell current customers. Conversely, this is the critical time in the life of a business when?organizations with a team trained to sell outbound successfully will rise above the rest.??
Outbound selling can be intimidating even to the most senior rep, yet that same intimidation around cold calling and outbound sales can be transformed into confident success with the right?tools at your disposal.
In Outbounding, sales expert William Miller provides sales teams with everything they need to:
- Have the right tools to outbound and not to just harass
- Learn how to outbound to the C-Suite as well as the manager level
- See prospect meetings less as win-lose battles and more as opportunities to use problem-solving skills
- Utilize templates and ideas that really work and can be adapted to one's own style
Outbounding equips sales people with the knowledge, training, and road-tested sales tactics to raise the success rate of their outbound sales, using proven strategies that deliver breakthrough results."
"Now more than ever, business leaders around the world are beginning to reexamine their roles in the corporate environment and question their life's purpose. For employees, managers, and business owners, The Art of Spiritual Leadership in Business explores the many benefits of bringing a spiritual context to the workplace.
Author William Miller has worked for over 20 years with the heads of leading companies such as Motorola and Hewlett-Packard, exploring the integration of spirituality, business, creativity, and profitability. Here, he shares their findings, insights, and successes, and shows listeners how to revitalize their companies from a heart-based foundation, to bring a true revolution of integrity to the workplace."
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