Audiobooks by Mark Goulston

Trauma to Triumph: A Roadmap for Leading Through Disruption (and Thriving on the Other Side)

How to successfully navigate through crisis or trauma-and come out stronger on the other side. This leadership roadmap shows you the way. Organizational trauma takes many forms. It could be a pandemic that disrupts everything about the way people work. An economic meltdown. An act of violence. A failed merger. A layoff-or continual threats of one. Whatever the scenario, events like these can traumatize leaders and employees, sending everyone into survival mode. If the crisis is not "named and claimed" as trauma and managed effectively, it's sure to linger on in the form of chronic stress and anxiety. And left unspoken and unaddressed, blame, shame, and guilt often permeate the culture of the organization and erode its ability to thrive in the future. Here's the good news: when leaders navigate a traumatic event effectively, the organization doesn't just survive. It can be transformed and flourish in ways previously unimagined. In Trauma to Triumph: A Roadmap for Leading Through Disruption and Thriving on the Other Side, Mark Goulston, MD, and Diana Hendel present a visionary and tactical roadmap to help leaders create stability in the midst of chaos and uncertainty, move productively through a traumatic event, and come out even stronger and better on the other side. Here are just a few things you'll learn: - How the survival mechanism manifests in employees and leaders in the midst of trauma - The predictable polarities, dilemmas, tensions and other patterns that emerge in traumatized organizations…and how to break these cycles - Why lack of clarity in roles and poor communication are so dangerous in times of crisis (and how to avoid these common pitfalls) - How leaders can shift to a mindset that helps them create feelings of trust, confidence, safety, respect, and inspiration in employees. - Best practices for leading yourself and others through crisis; grieving losses, embracing healthy coping mechanisms, reframing, and more - How to launch a rapid-response process that allows you to "control the controllables" and create a framework for making better decisions in the throes of crisis - High-impact tactics to help your organization recover and heal in a way that doesn't just return to baseline, but transcends it Filled with tools and tactics, Trauma to Triumph is an organization-wide blueprint for navigating a future where we're likely to experience one stretch of whitewater after another. It gives leaders at every level the guidance they need to create confidence, courage, and enthusiasm in their team. It's not just about being prepared for future crises. It's also about leading in a new way in the times of stability in between-a way that creates a stronger, better company.

Diana Hendel, Mark Goulston (Author), Dave Walton (Narrator)

Audiobook

Why Cope When You Can Heal?: How Healthcare Heroes of COVID-19 Can Recover from PTSD

Why Cope When You Can Heal? is an essential resource for doctors, nurses, paramedics, and other healthcare professionals-and the leaders who support them-as they navigate the traumatic stress they have experienced and continue to face. COVID-19 has traumatized the world-and no group has been more impacted than frontline healthcare workers. They've worked without adequate personal protective equipment (PPE), witnessed mass death, and been forced to make choices that haunt them. Many have fallen ill, while others have worried endlessly about their own health and that of their loved ones. And even after months of battling this invisible enemy, no end is in sight. Additionally, all of this is happening in the context of a divided nation, a struggling industry, and a "just get over it" culture that exacerbates the problems healthcare workers face, while minimizing their suffering. These factors have created the perfect storm for widespread stress, depression, anxiety, and hopelessness-and, increasingly, posttraumatic stress disorder (PTSD). This empathetic and concise guide contains: - real-world accounts and experiences from frontline workers; - an overview of treatment options; and - exercises, tools, and tips that you can use today. Read this book to help yourself-and those you love and support in the COVID-19 battle-begin the process of healing from the inside out and reconnect with the joys and rewards of career and life. "This is the book we as clinicians need right now . . . (it) will save lives." --Stephen K. Klasko, MD, MBA, Pres/CEO Thomas Jefferson University/Jefferson Health "This quick and easy read will benefit many on the frontlines of the COVID-19 pandemic and is an essential addition to any organization looking to help their teams thrive and build resilience in the midst of chronic stress and leadership burnout." --Myra Gregorian, Chief People Officer, Seattle Children's "A must-read for every healthcare provider or leader . . . filled with hope, inspiration, and lots of practical, evidence-based techniques and treatments for managing traumatic stress." --Jagat Narula, MD, PhD, Chief of Cardiology, Mount Sinai Morningside Hospital

Diana Hendel, Mark Goulston (Author), Dave Walton (Narrator)

Audiobook

Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

Drawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston combines his background with the latest scientific research to help listeners turn the “impossible” and “unreachable” people in their lives into allies, devoted customers, loyal colleagues, and lifetime friends. Just Listen provides simple but powerful techniques listeners can use to really get through to people. You’ll learn how to: make a powerful and positive first impression; listen effectively; make even a total stranger (potential client) feel understood; talk an angry or aggressive person away from an instinctual, unproductive reaction and toward a more rational mindset; and achieve buy-in--the linchpin of all persuasion, negotiation, and sales. Whether coworkers, friends, strangers, or enemies, the first make-or-break step in persuading anyone to do anything is getting them to hear you out. With this groundbreaking audiobook, listeners will be able to master the fine but critical art of effective communication.

Mark Goulston (Author), Arthur Morey (Narrator)

Audiobook

Real Influence: Persuade Without Pushing and Gain Without Giving In

Authentic influence is about more than creating a strong initial connection--it's about sustaining professional relationships long after an agreement has been reached. Based on their commitment to listening, genuine engagement, and the pursuit of win-win outcomes, authors Mark Goulston and John Ullmen share a new method that business leaders can use to examine priorities, learn about the needs of key players, earn others' attention, motivate others to hear more, and add value with question and actions. When others sense they are being pushed--their guard goes up. In business interactions, even if the person you are pitching to does comply with your requests, lingering resentment may undermine the relationship forever. So why do most books on influence still portray it as something you do to someone else to get your way? That out-of-date approach invites resistance and cynicism from those who recognize the techniques. Manipulative tactics fail to produce the mutual trust that sustains successful relationships. They simply won't work in our sophisticated, post-selling world. Complete with examples of the steps in action and insights from real-world "power influencers," Real Influence is a one-of-a-kind guide that showcases how being straight with everyone means winning for all.

John Ullmen, Mark Goulston (Author), Arthur Morey (Narrator)

Audiobook

Get Out of Your Own Way: Overcoming Self-Defeating Behavior

Mark Goulston, Philip Goldberg (Author), Mark Goulston (Narrator)

Audiobook

Real Influence: Persuade Without Pushing and Gain Without Giving In

People won't put up with being "sold" anymore. If they sense they are being pushed, their guard goes up-and even if they do comply, lingering resentment undermines the relationship...maybe forever. Yet, most books on influence still portray it as something you "do to" someone else to get your way. That out-of-date approach invites resistance or cynicism from those who recognize the techniques. Manipulative tactics might occasionally wear down a colleague's or client's resistance, but they fail to produce the mutual trust that sustains successful relationships. In short, they just won't work in our sophisticated, post-selling world. In this groundbreaking book, authors Mark Goulston and John Ullmen reveal a new model for authentic influence-the kind that creates a strong initial connection and survives long after agreement has been reached. Based on listening, genuine engagement and commitment to win-win outcomes,

John Ullmen, Mark Goulston (Author), Walter Dixon (Narrator)

Audiobook

Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

In JUST LISTEN, veteran psychiatrist and business coach Mark Goulston reveals the secret to how to get through to anyone, even when productive communication seems impossible, and presents remarkably effective tools and techniques you can use whenever a job, a sale, or a relationship hangs in the balance. Goulston has proven these strategies during his own 30-year career as a business coach at companies such as GE, IBM, Goldman Sachs, Kodak, Federal Express, Hyatt, and Disney. He has also trained FBI and police hostage negotiators to handle life-or-death situations. With this powerful yet engaging audio book, you'll learn how to: Get the attention of a total stranger who you need to know-like that potential client you absolutely must land.Talk an angry person up from an instinctual (irrational) state to receptivity, and finally to rationality-a skill that can save a job, a marriage, or even a life.Use the "Magic Paradox"-a technique the author developed for hostage negotiators- to turn a negative person into an asset.Master the critical art of buy-in (the foreplay of negotiation, persuasion, and selling) by moving anyone through the "Persuasion Cycle. Barricades between people become barriers to success, progress, and happiness; so getting through is not just a fine art, but a crucial skill. JUST LISTEN gives you the techniques and confidence to approach the unreachable people in your life, and turn frustrating situations into productive outcomes and rewarding relationships.

Mark Goulston (Author), Walter Dixon (Narrator)

Audiobook