Books By Karen James - Author

From fixing extended frame relays connecting to North Sea oil rigs, to designing and implementing a 600-seat virtual service centre for the Commonwealth Bank in 12 weeks, Karen James is a 'fixer' and 'doer' who holds people at the heart of every service model she rolls out. Using these principles, she turned a $9M business into a $100M business early on in her career, and set the tone for her future in business: have purpose, build the right culture, and bring in amazing leaders who are, above all, human.
This same approach reaped rewards when Karen later co-created a cross-cultural change program for the Commonwealth Bank. Partnering with The Hunger Project and McKinsey, she implemented a leadership-lesson program based on the teachings of women in rural India. The program has directly changed the lives of over sixty people since, and its transformational ripple effect continues to make monumental changes to this day.
But the real defining moment for Karen was personal, and it