Audiobooks narrated by James Foster

What Customers Hate: Drive Fast and Scalable Growth by Eliminating the Things that Drive Away Busine

This book will teach you how to eliminate what customers hate and lead your market and customer satisfaction. Whether you're selling to consumers or business-to-business (B2B), perfection in the marketplace does not exist. When making buying decisions, customers are faced with an array of imperfect choices. The best organizations in the world are not only delivering great customer experience, but they're also taking steps to proactively avoid the things that customers hate. These companies have learned that if you can eliminate what customers hate, you will instantly become the best option in your market. No company, brand, or service enjoys 100 percent love. There will always be some degree of hate in the mix. Hate is a source of friction, and if there is too much friction, the process of moving products and services- regardless of their high quality-into the hands of customers will grind to a halt. What Customers Hate will show you how to avoid the common pitfalls that have damaged some of the best organizations, and best teams in the world, and how to change the philosophical view of customer experience so you can learn that customer experience is actually an innovation activity. This customer experience playbook will give you actionable takeaways that include: - How to turn an upset customer into a customer for life, in five easy steps. - Why "haters" will determine your organization's growth and profitability. - How to thrive in the "experience economy." - The importance of the five-touch journey mapping. - The impact of hate-love personification. - How to turn your customers into "Evangelists." - The power of: Attraction, Promotion, Retention, and Avoiding Deflection. - The secrets of the best organizations in the world. This book is the product of many years of front-line work with some of the top brands in the world and their customers. Set aside the theories and concepts, this is the playbook you need. You'll find that this approach will make it fast and easy to drive scalable growth, profitability, and most importantly, customer happiness.

Nicholas Webb (Author), James Foster (Narrator)

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A Facet for the Gem: The Tale of Eaglefriend, Book 1

Fly into the epic fantasy adventure that readers are calling 'Superb,' 'A powerhouse novel. Writing that soars and inspires,' and 'A fantastic, fun read.' In a land of eagle-riding knights, bloodthirsty beasts, and a ruthless prince, no border is safe for long. And as smoke billows from the only blockade standing between the great city of Korindelf and certain doom, young Morlen races to escape the inevitable siege. Thrust from the chaos with thousands of snapping jaws on his trail, he discovers that the abilities he's buried all his life are awakening — and it could not have happened at a worse time. War has come, and he doesn't dare rely on his untested talents after stealing the coveted Goldshard, which makes strength and invincibility just a panicked whisper away. His dependency on it carries him through many dangers, until it becomes an enemy far worse than those he must fight hand-to-hand. And the allies he meets on his quest are just as troubled: a legendary warrior too afraid to leave his sheltered paradise, a wizard tormented by his past, and a disgraced king who has lost any hope of saving his people. A Facet for the Gem is a coming-of-age fantasy that brings Morlen from distant kingdoms to sprawling airborne battles, into the fiery breath of a stony dragon and side-by-side with a lady knight who is the last person in need of rescue. Follow him as his epic adventures culminate in a final showdown against swords, fangs, and greatest of all: his own fear.

C.L. Murray (Author), James Foster (Narrator)

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For Your Consideration: Dwayne The Rock Johnson

Sporting a proverbial perfect Rotten Tomatoes score of 100%, Certified Fresh, The Rock embodies everything we want from our Hollywood superstars...and everything we admire in those who so boldly pursue the American Dream. But how did it all happen? How did a loathed professional wrestler become one of the most famous people in the world? Was it just good timing? Years of trial and error? Countless hours in the gym? A winning smile? Or his total mastery of Instagram Stories? For Your Consideration: Dwayne "The Rock" Johnson looks at the distinct phases of the legend's career, examining the ways in which he has become both an on-screen heartthrob and an off-screen hero. Composed of five critical essays and fun extras, including an all-Rock version of the Oscars, a quiz identifying the best Rock character to take to the prom, and a definitive ranking of The Rock's catchphrases, this book is sure to satisfy pop-culture enthusiasts and The Rock's hardcore fans alike.

Tres Dean (Author), James Anderson Foster, James Foster (Narrator)

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The Art of Inventing Hope: Intimate Conversations with Elie Wiesel

The Art of Inventing Hope offers an unprecedented, in-depth conversation between the world's most revered Holocaust survivor, Elie Wiesel, and a son of survivors, Howard Reich. During the last four years of Wiesel's life, he met frequently with Reich in New York, Chicago, and Florida-and spoke often on the phone-to discuss the subject that linked them: both Wiesel and Reich's father, Robert Reich, were liberated from Buchenwald death camp on April 11, 1945. What had started as an interview assignment from the Chicago Tribune quickly evolved into a friendship and a partnership. Reich and Wiesel believed their colloquy represented a unique exchange between two generations deeply affected by a cataclysmic event. Wiesel said to Reich, 'I've never done anything like this before.' Here Wiesel-at the end of his life-looks back on his ideas and writings on the Holocaust, synthesizing them in his conversations with Reich. The insights that Wiesel offered and Reich illuminates can help the children and grandchildren of Holocaust survivors understand their painful inheritance, while inviting everyone else to partake of Wiesel's wisdom on life, ethics, and morality.

Howard Reich (Author), James Anderson Foster, James Foster (Narrator)

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Summoner's Bond: The Endless War, Book 4

Those who fight the darkness have scattered as the ancient power grows stronger. When Ciara is abducted by summoners of dark power, they seduce her with lessons on how to summon the elementals, an education she never received in the barracks. Only a distant part of knows that she must find a way to escape before they manage to turn her to their side. Alena has gone to the Seat of the Order to help stop the threat uncovered there, but she discovers the threat goes deeper than any realize, and for her to succeed and free the order, she may have to destroy it first. In Hyaln, Jasn finds an old friend, but she is not the person he remembers. Hyaln offers to teach, and he discovers strength that he never believed he possessed, but it still might not be enough, as they discover they fight not only the threat of darkness, but those who seek to control it.

D.K. Holmberg (Author), James Foster (Narrator)

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Seal of Light: The Endless War, Book 5

Dark power builds. The Khalan prepare for their final attack. Only a few understand the true nature of the threat, and each must overcome their past to secure their future. In Atenas, the dark summoners of the Khalan press their attack. Alena’s discovery of how to use spirit gives them an advantage, but the Khalan have numbers, and have infiltrated much of the city. Forced to lead, Alena struggles with the expectations now placed upon her. Returned from captivity and now a master of summoning, Ciara is the key to stopping the Khalan and Tenebeth for good, but she will need the help of both the warriors of Atenas and the remnants of Hyaln. While finding a way for them to work together, she must seal off the dark power of Tenebeth but is she strong enough to move past the torment she had endured? Jasn must master all of his abilities and struggles with his growing affection for Ciara. His help is key to her success, but can she ever see him as anything other than the Wrecker of Rens? The final book in The Endless War series.

D.K. Holmberg (Author), James Foster (Narrator)

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The Memory Agent

In a time when prisons no longer contain inmates behind concrete and steel, the convicted serve their time while asleep, rehabilitating in virtual reality while blissfully unaware of their crimes. Roger Parker is a professional prison breaker, skilled at navigating these strange penal dream worlds and extracting those imprisoned there—for a price. Parker wants out of the game, but a powerful senator, desperate to save his son, convinces Parker to pull one last job. The clincher? An opportunity for Parker to find his wife, herself interned, lost somewhere in a treacherous, time-shifting Manhattan cyberscape. As Parker and his team make their hallucinatory journey between worlds, memory and motive lose coherence and integrity, and the clock begins to run out: internal security detects the breaker, and sets out to remove him—permanently. Unable to rely on his perceptions, unsure of the truth or even his very identity, will Parker break out . . . or be broken?

Matthew B. J. Delaney, Matthew B.J. Delaney (Author), James Foster, James Patrick Cronin (Narrator)

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Unequaled: Tips for Building a Successful Career Through Emotional Intellignece

The real secret to career success and what it takes to get ahead is EQ UNEQUALED is the client service professional's guide to getting ahead and achieving professional goals. You're smart and hard working, but guess what-so is everyone else. So how do you stand out? You need to distinguish yourself in order to get ahead, but simply being good at your job is not enough. Moving up is about soft skills, networking, client connections, emotional intelligence, and your personal reputation. This book is a frank and candid guide to what it really takes to succeed in the field, packed with insights, stories, and actionable tips based on the author's 40 years at Morgan Stanley. You'll learn how to lead, when to follow, and how to build the reputation you need to get ahead in a competitive field. This book shows you how to step up your relationships, strengthen your soft skills, and build your brand for success. Differentiate yourself and expand your career Build relationships through planning and preparation and deliver commercial results Lead effectively, increase productivity, and build a better work environment Build, enhance, and leverage your personal brand to support your own success Network effectively to find mentors and sponsors Realizing your career goals means being visible, having influence, and crafting a reputation as a valuable contributor while delivering outstanding results. UNEQUALED shows you how to adapt yourself, collaborate with colleagues, influence clients, and become an excellent boss.

Diana Giddon, James A Runde, James A. Runde (Author), James Foster (Narrator)

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Endless Night: The Endless War, Book 3

Ciara has traveled to the barracks but the promised teaching has not come to pass, leaving her worse off than before, and her people without the nya'shin for protection. If she can't master the summoning, she fears the darkness will claim her. But now that the darkness has revealed itself, Jasn must find a way to save Alena from her connection to the draasin before that connection kills her. Only then can he search for whether Katya was destroyed by the darkness, or learn if he can still save her. With her shaping limited, Alena discovers a different reserve of strength, one that will be vital in the coming days. The real war now begins. They all must learn how to suppress the danger of Tenebeth, discover and stop those responsible for summoning the dark, or none will survive.

D.K. Holmberg (Author), James Foster (Narrator)

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Rise and Fall of D.O.D.O.: A Novel

From bestselling author Neal Stephenson and critically acclaimed historical and contemporary commercial novelist Nicole Galland comes a captivating and complex near-future thriller combining history, science, magic, mystery, intrigue, and adventure that questions the very foundations of the modern world. When Melisande Stokes, an expert in linguistics and languages, accidently meets military intelligence operator Tristan Lyons in a hallway at Harvard University, it is the beginning of a chain of events that will alter their lives and human history itself. The young man from a shadowy government entity approaches Mel, a low-level faculty member, with an incredible offer. The only condition: she must sign a nondisclosure agreement in return for the rather large sum of money. Tristan needs Mel to translate some very old documents, which, if authentic, are earth-shattering. They prove that magic actually existed and was practiced for centuries. But the arrival of the scientific revolution and the Age of Enlightenment weakened its power and endangered its practitioners. Magic stopped working altogether in 1851, at the time of the Great Exhibition at London’s Crystal Palace—the world’s fair celebrating the rise of industrial technology and commerce. Something about the modern world "jams" the "frequencies" used by magic, and it’s up to Tristan to find out why. And so the Department of Diachronic Operations—D.O.D.O. —gets cracking on its real mission: to develop a device that can bring magic back, and send Diachronic Operatives back in time to keep it alive . . . and meddle with a little history at the same time. But while Tristan and his expanding operation master the science and build the technology, they overlook the mercurial—and treacherous—nature of the human heart. Written with the genius, complexity, and innovation that characterize all of Neal Stephenson’s work and steeped with the down-to-earth warmth and humor of Nicole Galland’s storytelling style, this exciting and vividly realized work of science fiction will make you believe in the impossible, and take you to places—and times—beyond imagining.

Neal Stephenson, Nicole Galland (Author), Arthur Morey, Charlie Thurston, David Stifel, James Anderson Foster, James Foster, Joe Barrett, Kate Udall, Laural Merlington, Laurence Bouvard, Luke Daniels, Robert Fass, Shelley Atkinson, Tavia Gilbert, Will Damron (Narrator)

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Bulletins from Dallas: Reporting the JFK Assassination

Thanks to one reporter’s skill, we can fix the exact moment on November 22, 1963 when the world stopped and held its breath: At 12:34 p.m. Central Time, UPI White House reporter Merriman Smith broke the news that shots had been fired at President Kennedy''s motorcade. Most people think Walter Cronkite was the first to tell America about the assassination. But when Cronkite broke the news on TV, he read from one of Smith’s dispatches. At Parkland Hospital, Smith saw President Kennedy’s blood-soaked body in the back of his limousine before the emergency room attendants arrived. Two hours later, he was one of three journalists to witness President Johnson’s swearing-in aboard Air Force One. Smith rightly won a Pulitzer Prize for the vivid story he wrote for the next day’s morning newspapers. Smith’s scoop is journalism legend. But the full story of how he pulled off the most amazing reportorial coup has never been told. As the top White House reporter of his time, Smith was a bona fide celebrity and even a regular on late-night TV. But he has never been the subject of a biography. With access to a trove of Smith’s personal letters and papers and through interviews with Smith’s family and colleagues, veteran news reporter Bill Sanderson will crack open the legend. Bulletins from Dallas tells for the first time how Smith beat his competition on the story, and shows how the biggest scoop of his career foreshadowed his personal downfall.

Bill Sanderson (Author), James Foster (Narrator)

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Reinventing Yourself, 20th Anniversary Edition: How to Become the Person You've Always Wanted to Be

This completely revised and updated edition of Reinventing Yourself, the motivational classic by inspirational author Steve Chandler, features several new chapters, including: • What to Do About My Money Fears? • Your Career Played as a Game vs. Your Career as a Grind for Survival. • How Much Ego Do You Need to Succeed? • The Hidden Downside of Winning Friends and Influencing People. • Does Success Make You Happy or Does Happiness Make You Successful? You’ll learn numerous techniques for breaking down negative barriers and letting go of the pessimistic thoughts that prevent you from fulfilling, or even allowing yourself to conceive of, your goals and dreams. The old psychological models that focused on past hurts and traumatic memories have given way to exciting breakthroughs, like Dr. Martin Seligman’s work on post-traumatic strength and Dr. George Pransky’s work on human beings’ innate resilience and well-being. No more fixating on psychic wounds that occurred in childhood. Chandler’s revision looks at the work of both of those pioneers and makes optimism available to everyone.

Steve Chandler (Author), James Foster, Teri Clark Linden (Narrator)

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Audiobooks Narrated by James Foster