Audiobooks narrated by James Foster

What Customers Hate: Drive Fast and Scalable Growth by Eliminating the Things that Drive Away Busine

"This book will teach you how to eliminate what customers hate and lead your market and customer satisfaction. Whether you're selling to consumers or business-to-business (B2B), perfection in the marketplace does not exist. When making buying decisions, customers are faced with an array of imperfect choices. The best organizations in the world are not only delivering great customer experience, but they're also taking steps to proactively avoid the things that customers hate. These companies have learned that if you can eliminate what customers hate, you will instantly become the best option in your market. No company, brand, or service enjoys 100 percent love. There will always be some degree of hate in the mix. Hate is a source of friction, and if there is too much friction, the process of moving products and services- regardless of their high quality-into the hands of customers will grind to a halt. What Customers Hate will show you how to avoid the common pitfalls that have damaged some of the best organizations, and best teams in the world, and how to change the philosophical view of customer experience so you can learn that customer experience is actually an innovation activity. This customer experience playbook will give you actionable takeaways that include: - How to turn an upset customer into a customer for life, in five easy steps. - Why "haters" will determine your organization's growth and profitability. - How to thrive in the "experience economy." - The importance of the five-touch journey mapping. - The impact of hate-love personification. - How to turn your customers into "Evangelists." - The power of: Attraction, Promotion, Retention, and Avoiding Deflection. - The secrets of the best organizations in the world. This book is the product of many years of front-line work with some of the top brands in the world and their customers. Set aside the theories and concepts, this is the playbook you need. You'll find that this approach will make it fast and easy to drive scalable growth, profitability, and most importantly, customer happiness."

Nicholas Webb (Author), James Foster (Narrator)

Audiobook

The Emerald Circus

"Where is Wendy? Leading a labor strike against the Lost Boys, of course. In Jane Yolen’s first full collection in more than ten years, discover new and uncollected tales of beloved characters, literary legends, and much more. A Scottish academic unearths ancient evil in a fishing village. Edgar Allan Poe’s young bride is beguiled by a most unusual bird. Dorothy, lifted from Kansas, returns as a gymnastic sophisticate. Emily Dickinson dwells in possibility and sails away in a starship made of light. Alice’s wicked nemesis has jaws and claws but really needs a sense of humor. Enter the Emerald Circus and be astonished by the transformations within."

Jane Yolen (Author), Derek Perkins, Esther Wane, Helen Lloyd, Henrietta Meire, James Foster, Lisa Flanagan, Lucy Rayner, Marisa Calin, Tim Campbell (Narrator)

Audiobook

The Memory Agent

"Crime never changes. Punishment does. In a time when prisons no longer contain inmates behind concrete and steel, the convicted serve their time while asleep, rehabilitating in virtual reality while blissfully unaware of their crimes. Roger Parker is a professional prison breaker, skilled at navigating these strange penal dream worlds and extracting those imprisoned there—for a price. Parker wants out of the game, but a powerful senator, desperate to save his son, convinces Parker to pull one last job. The clincher? An opportunity for Parker to find his wife, herself interned, lost somewhere in a treacherous, time-shifting Manhattan cyberscape. As Parker and his team make their hallucinatory journey between worlds, memory and motive lose coherence and integrity, and the clock begins to run out: internal security detects the breaker, and sets out to remove him—permanently. Unable to rely on his perceptions, unsure of the truth or even his very identity, will Parker break out…or be broken?"

Matthew B.J. Delaney (Author), James Foster, James Patrick Cronin (Narrator)

Audiobook

Unequaled: Tips for Building a Successful Career Through Emotional Intellignece

"The real secret to career success and what it takes to get ahead is EQ UNEQUALED is the client service professional's guide to getting ahead and achieving professional goals. You're smart and hard working, but guess what—so is everyone else. So how do you stand out? You need to distinguish yourself in order to get ahead, but simply being good at your job is not enough. Moving up is about soft skills, networking, client connections, emotional intelligence, and your personal reputation. This audiobook is a frank and candid guide to what it really takes to succeed in the field, packed with insights, stories, and actionable tips based on the author's 40 years at Morgan Stanley. You'll learn how to lead, when to follow, and how to build the reputation you need to get ahead in a competitive field. This audiobook shows you how to step up your relationships, strengthen your soft skills, and build your brand for success. Differentiate yourself and expand your career Build relationships through planning and preparation and deliver commercial results Lead effectively, increase productivity, and build a better work environment Build, enhance, and leverage your personal brand to support your own success Network effectively to find mentors and sponsors Realizing your career goals means being visible, having influence, and crafting a reputation as a valuable contributor while delivering outstanding results. UNEQUALED shows you how to adapt yourself, collaborate with colleagues, influence clients, and become an excellent boss."

James A. Runde (Author), James Foster (Narrator)

Audiobook

Reinventing Yourself, 20th Anniversary Edition: How to Become the Person You've Always Wanted to Be

"This completely revised and updated edition of Reinventing Yourself, the motivational classic by inspirational author Steve Chandler, features several new chapters, including: - What to Do about Your Money Fears - Your Career Played as a Game vs. Your Career as a Grind for Survival - How Much Ego Do You Need to Succeed? - The Hidden Downside of Winning Friends and Influencing People - Do You Need a Life Coach or Should You Just Wing It? - Does Success Make You Happy or Does Happiness Make You Successful? You’ll learn numerous techniques for breaking down negative barriers and letting go of the pessimistic thoughts that prevent you from fulfilling, or even allowing yourself to conceive of, your goals and dreams.Chandler’s new edition also tunes, polishes, and strengthens the many popular and inspiring chapters from previous editions of this book, making them even more useful and relevant in today’s rapidly changing, globalized world.The old psychological models that focused on past hurts and traumatic memories have given way to exciting new breakthroughs, like Dr. Martin Seligman’s work on post-traumatic strength and Dr. George Pransky’s work on human beings’ innate resilience and well-being. No more fixating on psychic wounds that occurred in childhood. Chandler’s new revision looks at the work of both of those pioneers and makes optimism available to people who never believed they could reinvent their old ways of being."

Steve Chandler (Author), James Foster, Teri Clark Linden (Narrator)

Audiobook

Bulletins from Dallas: Reporting the JFK Assassination

"An in-depth look at one of the twentieth century's star reporters and his biggest story. Thanks to one reporter’s skill, we can fix the exact moment on November 22, 1963 when the world stopped and held its breath: At 12:34 p.m. Central Time, UPI White House reporter Merriman Smith broke the news that shots had been fired at President Kennedy's motorcade. Most people think Walter Cronkite was the first to tell America about the assassination. But when Cronkite broke the news on TV, he read from one of Smith’s dispatches. At Parkland Hospital, Smith saw President Kennedy’s blood-soaked body in the back of his limousine before the emergency room attendants arrived. Two hours later, he was one of three journalists to witness President Johnson’s swearing-in aboard Air Force One. Smith rightly won a Pulitzer Prize for the vivid story he wrote for the next day’s morning newspapers. Smith’s scoop is journalism legend. But the full story of how he pulled off the most amazing reportorial coup has never been told. As the top White House reporter of his time, Smith was a bona fide celebrity and even a regular on late-night TV. But he has never been the subject of a biography. With access to a trove of Smith’s personal letters and papers and through interviews with Smith’s family and colleagues, veteran news reporter Bill Sanderson will crack open the legend. Bulletins from Dallas tells for the first time how Smith beat his competition on the story, and shows how the biggest scoop of his career foreshadowed his personal downfall. Skyhorse Publishing, as well as our Arcade imprint, are proud to publish a broad range of books for readers interested in history--books about World War II, the Third Reich, Hitler and his henchmen, the JFK assassination, conspiracies, the American Civil War, the American Revolution, gladiators, Vikings, ancient Rome, medieval times, the old West, and much more. While not every title we publish becomes a New York Times bestseller or a national bestseller, we are committed to books on subjects that are sometimes overlooked and to authors whose work might not otherwise find a home."

Bill Sanderson (Author), James Foster (Narrator)

Audiobook

The Rise and Fall of D.O.D.O.

"You think you know how the world works? Think again. 21st Century America Magic has faded from the minds of mankind, until an encounter between Melisande Stokes, linguistics expert at Harvard, and Tristan Lyons, shadowy agent of government, leads to the uncovering of a distant past. After translating a series of ancient texts, Melisande and Tristan discover the connection between science, magic and time travel and so the Department of Diachronic Operations – D.O.D.O. – is hastily brought into existence. Its mission: to develop a device that will send their agents back to the past, where they can stop magic from disappearing and alter the course of history. But when you interfere with the past, there’s no telling what you might find in your future… Written with genius and complexity, this vividly realised novel will make you believe the impossible, and question the very foundations of the modern world."

Kate Udall, Neal Stephenson, Nicole Galland (Author), Arthur Morey, Charlie Thurston, David Stifel, James Foster, Joe Barrett, Laural Merlington, Laurence Bouvard, Luke Daniels, Robert Fass, Shelley Atkinson, Tavia Gilbert, Will Damron (Narrator)

Audiobook

The Multigenerational Sales Team: Harness the Power of New Perspectives to Sell More, Retain Top Tal

"A business’s greatest asset is its experience combined with the innovative. According to estimates by the US Department of Labor, Millennials will represent roughly almost 50% of the workforce in less than 10 years. A flood of blogs, articles, and books are already trying to help professionals and executives understand how the clash of Millennial, Generation X, and Boomer preferences will impact their business and personal careers.The Multigenerational Sales Team focuses on the increasing need for sales organizations to more effectively leverage talent from generational groups who think, sell, and buy in vastly different ways. It addresses the challenges that many organizations are facing right now: - How can generations with different perspectives find ways to successfully work together? - How should you recruit, train, and deploy different generations of salespeople to build an effective sales team? - How can sellers identify and address the generational “silent killers” within the sales process? You will learn how to overcome these obstacles by adjusting internal practices including recruitment, development, and management of salespeople. You will also learn how to improve client-facing activities for better diagnosis and accommodation of buyers’ preferences. With The Multigenerational Sales Team as a guide, sales professionals and teams who begin this transformation will learn to leverage each generation’s unique strengths to drive improvements in both individual and organizational performance."

David Szen, Warren Shiver (Author), James Foster (Narrator)

Audiobook

Tap: Unlocking the Mobile Economy

"Consumers create a data trail by tapping their phones; businesses can tap into this trail to harness the power of the more than three trillion dollar mobile economy. According to Anindya Ghose, a global authority on the mobile economy, this two-way exchange can benefit both customers and businesses. In Tap, Ghose welcomes us to the mobile economy of smartphones, smarter companies, and value-seeking consumers.Drawing on his extensive research in the United States, Europe, and Asia, and on a variety of real-world examples from companies including Alibaba, China Mobile, Coke, Facebook, SK Telecom, Telefónica, and Travelocity, Ghose describes some intriguingly contradictory consumer behavior: people seek spontaneity, but they are predictable; they find advertising annoying, but they fear missing out; they value their privacy, but they increasingly use personal data as currency. When mobile advertising is done well, Ghose argues, the smartphone plays the role of a personal concierge--a butler, not a stalker.Ghose identifies nine forces that shape consumer behavior, including time, crowdedness, trajectory, and weather, and he examines how these forces operate, separately and in combination. With Tap, he highlights the true influence mobile wields over shoppers, the behavioral and economic motivations behind that influence, and the lucrative opportunities it represents. In a world of artificial intelligence, augmented and virtual reality, wearable technologies, smart homes, and the Internet of Things, the future of the mobile economy seems limitless."

Anindya Ghose (Author), James Foster (Narrator)

Audiobook

The A-List Diet: Lose up to 15 Pounds and Look and Feel Younger in Just 2 Weeks

"From red carpet premieres to TV interviews to unexpected paparazzi encounters, celebrities are always feeling the pressure to look their absolute best. So when it comes to slimming down, they want fabulous results now. Dr. Fred Pescatore, author of the New York Times bestseller The Hamptons Diet, is sharing—for the first time—the secret diet he uses with his A-list clientele to achieve maximum results for losing weight and getting healthy. You can drop up to fifteen pounds in as little as two weeks—while enjoying delicious and satisfying food! With a unique dieting innovation, ninety delicious recipes, and easy-to-follow meal plans, The A-List Diet goes beyond Atkins, beyond The Whole 30, beyond Eat Fat, Get Thin, and way beyond Paleo. By combining the benefits of protein boosting, protein rotation, inflammation busting, and acid-reducing alkalization, this diet maximizes your ability to drop weight. Grounded in the latest cutting-edge science, this foolproof approach to eating healthy will make your body feel good on the inside, which makes you look younger, slimmer, and better than ever—the natural way. The A-List Diet removes the common barriers to losing weight and gives you all the tools you will need for success—and optimal long-term health. In The A-List Diet, there is no counting points, no obsessing over the scale, and no gimmicks. Just smart swaps, simple solutions, and a fresh new look at everyday choices. Dr. Pescatore helps you identify what type of dieter you are so you can customize his strategies to work best for you, so this is truly your diet secret. Filled with testimonials from Dr. Pescatore’s celebrity patients, The A-List Diet is your ultimate guide to losing weight with healthy strategies and quick results. Get red carpet ready with the fabulous new you!"

Fred Pescatore, M.D., Mph (Author), James Foster (Narrator)

Audiobook

The Soul of the First Amendment

"A lively and controversial overview by the nation’s most celebrated First Amendment lawyer of the unique protections for freedom of speech in AmericaThe right of Americans to voice their beliefs without government approval or oversight is protected under what may well be the most honored and least understood addendum to the US Constitution—the First Amendment. Floyd Abrams, a noted lawyer and award-winning legal scholar specializing in First Amendment issues, examines the degree to which American law protects free speech more often, more intensely, and more controversially than is the case anywhere else in the world, including democratic nations such as Canada and England. In this lively, powerful, and provocative work, the author addresses legal issues from the adoption of the Bill of Rights through recent cases such as Citizens United. He also examines the repeated conflicts between claims of free speech and those of national security occasioned by the publication of classified material such as was contained in the Pentagon Papers and was made public by WikiLeaks and Edward Snowden."

Floyd Abrams (Author), James Foster (Narrator)

Audiobook

Signature Wounds

"While in Las Vegas on his way to a family Fourth of July celebration, FBI bomb expert Paul Grale hears a deep blast and sees the smoke rising. In an unfolding nightmare, Grale discovers his sister, brother-in-law, and many friends were caught up in the explosion. Grief stricken, he is pulled from the main bomb investigation to sift orphan leads. Quietly he begins a relentless search for the bomb maker. When the FBI suspects his friend and disgruntled former drone pilot for the blast, Grale thinks they’re getting it all wrong. Propelled by deep personal loss and an intense need to do the right thing, he picks his way through the smallest of leads and into a maze of twists, turns, and sudden dead ends. When he uncovers another threat, time is already quickly running out. With the lives of so many at stake, Grale won’t let himself fail—and he won’t rest until there’s justice for his family. Adrenalized, gripping, and all too timely, Signature Wounds brings terror to Vegas and introduces FBI special agent and bomb tech Paul Grale, a man whose specialized skill and fierce determination are a lethal combination."

Kirk Russell (Author), James Foster (Narrator)

Audiobook

Audiobooks Narrated by James Foster