Audiobooks by Michael Ross

The Customer-Base Audit: The First Step on the Journey to Customer Centricity

As a leader in your organization, you will be very familiar with your organization's key financial statements and monthly management reports. You may have spent countless hours discussing budgets and expenditures. But how much time have you spent reflecting on the fact that these revenues are generated by actual customers-the people who pull out their wallets and pay for your products and services? In The Customer-Base Audit: The First Step on the Journey to Customer Centricity, experts Peter Fader, Bruce Hardie, and Michael Ross start you on the path toward really getting to understand your customers' buying behavior as well as the health of your overall customer base. A customer-base audit is a systematic review of the buying behavior of a firm's customers using data captured by its transaction systems. It will help you answer questions such as: How healthy is your customer base? How realistic are your growth objectives?; How do your customers differ in terms of their behavior and value?; How has the quality of your customers changed over time?; What changes in customer behavior lie behind period-to-period changes in firm performance?; What is important to your high-value customers?; and Which products help you acquire and retain your best customers?

Bruce Hardie, Michael Ross, Peter Fader (Author), Walter Dixon (Narrator)

Audiobook

The False Hope of Global Diversification: Confessions of a Portfolio Management Maverick

In this audiobook, Michael Ross explains why Global Diversification doesn’t perform well, laying out step by step what financial advisors should be doing instead to protect their clients’ assets. Learn how to grow your clients’ wealth using a diversified portfolio of primarily US-based companies and US company bonds. Improve portfolio performance, reduce costs, and raise client satisfaction to new heights. Along the way, Ross offers pragmatic real-world examples for presenting the system to clients in ways they will understand and appreciate (and even be excited about) boosting client confidence through good markets and bad for their long-term success.

Michael Ross (Author), Allegra Bandy, Michael Ross (Narrator)

Audiobook

The Clouds of War

A nation divided, a family torn apart, a love threatened, and a dream of freedom. Based on the true story of William D. Crump Lexington, Kentucky, 1859. After saving John Hunt Morgan from a puma attack, fifteen-year-old farm boy Will Crump joins the Lexington Rifles, Morgan's militia. Morgan mentors Will and enrolls him in the local university, where he hopes to study law. Rising tensions between the North and the South force Will to choose between Morgan and his family and sweetheart. Will’s sister Albinia, a friend of the Henry Clay family, becomes increasingly aware of the plight of enslaved people. When she finds Luther, trying to escape, she must decide between her conscience and her friends. She becomes involved in the Underground Railroad, helping slaves to freedom – but will it cost her love and her freedom? Will’s other sister, Julia, is approaching spinster status and despairs of ever meeting a man who can give her more than life on a farm until she meets Hiram Johannsen, a son of immigrants who owns a steamship company. They marry and she makes a new life in the North. When Hiram answers the call to fight for the North, Julia runs the company and becomes a spy. Luther is one of the first slaves Albinia helps flee the South after his master cruelly abuses his mother and sister. He escapes with his family, and when war breaks out, he fights for the North as an auxiliary of the Third Ohio Cavalry, alongside Julia’s husband, Hiram, and against Morgan and Will. Luther has to confront the demons of his past, an abusive master, and a slave catcher that kills his little sister. Will the desire for revenge destroy him? Will and his family must somehow mend the torn fabric of relationships to find peace and reach Across the Great Divide.

Michael Ross (Author), Joshua Young (Narrator)

Audiobook

Understanding and Loving Your Child with ADHD

When most parenting books were written decades ago, they did not address-nor could they address-all the issues parents would face today in the era of technology and excess. Parents do not need another article that contradicts the last one they read; rather, they need insights, techniques, and strategies to tackle the issues of twenty-first-century parenting. That's what the Understanding and Loving Your Child series of books will do. Understanding and Loving Your Child with ADHD will guide parents with methods they can use to help children who suffer from ADHD build character and competence rather than conflict, failure, shame, or disconnection.

Michael Ross, Stephen Arterburn (Author), Jim Denison (Narrator)

Audiobook

Ultimate Memory Magic: The Transformative Program for Sharper Memory, Mental Clarity, and Greater

Improve your memory, sharpen your mind, and change your life-at any age! As we age, our memories become unreliable; we misplace things and forget details. In Ultimate Memory Magic, memory expert Jim Karol shows that these side effects of aging are not inevitable. His memory-boosting system, called "Cogmental Intelligence," goes beyond preserving mental acuity and actually enhances memory and mental function through lifestyle changes and mental exercises. Concentration, alertness, and focus can all be strengthened-by anyone, at any age. Karol's cutting-edge program will show readers how to: - Sharpen their thinking and regain their mental edge - Live healthier, mentally and physically - Clear away negativity and stress - Become more creative and innovative A former steel worker who suffered from ill health, Karol used this method to transform his own life. Now he is physically healthy and renowned for his unparalleled memory. His incredible feats of memory and mentalism have been featured on The Tonight Show, The Ellen Show, Today, and more. Karol has used his Cogmental Intelligence method with clients from professional athletes to business leaders and speaks at venues around the world, from MIT to the Pentagon. With a foreword written and read by bestselling author and physician Daniel G. Amen, Ultimate Memory Magic will allow listeners of any age to hone their minds, strengthen their memories, and transform their lives.

Jim Karol, Michael Ross (Author), Daniel Amen, M.D., Jim Karol, Md Daniel Amen, Sean Patrick Hopkins (Narrator)

Audiobook

Just Five More Minutes

Michael Ross (Author), Michael Ross (Narrator)

Audiobook