LoveReading

Becoming a member of the LoveReading community is free.

No catches, no fine print just unadulterated book loving, with your favourite books saved to your own digital bookshelf.

New members get entered into our monthly draw to win £100 to spend in your local bookshop Plus lots lots more…

Find out more

Audiobooks by Leena Rinne

Browse audiobooks by Leena Rinne, listen to samples and when you're ready head over to Audiobooks.com where you can get 2 FREE audiobooks on us

LoveReading Top 10

  1. Hello, Summer Audiobook Hello, Summer
    1
  2. The Court of Miracles Audiobook The Court of Miracles
    2
  3. The Ballad of Songbirds and Snakes (A Hunger Games Novel) Audiobook The Ballad of Songbirds and Snakes (A Hunger Games Novel)
    3
  4. Whiskey Beach Audiobook Whiskey Beach
    4
  5. The Room Where It Happened: A White House Memoir Audiobook The Room Where It Happened: A White House Memoir
    5
  6. Find the Good: Unexpected Life Lessons From a Small-Town Obituary Writer Audiobook Find the Good: Unexpected Life Lessons From a Small-Town Obituary Writer
    6
  7. Stamped: Racism, Antiracism, and You: A Remix of the National Book Award-winning Stamped from the Be Audiobook Stamped: Racism, Antiracism, and You: A Remix of the National Book Award-winning Stamped from the Be
    7
  8. Between the World and Me Audiobook Between the World and Me
    8
  9. The Beekeeper of Aleppo: A moving testament to the human spirit Audiobook The Beekeeper of Aleppo: A moving testament to the human spirit
    9
  10. Cross My Heart Audiobook Cross My Heart
    10
Filter
Leading Loyalty: Cracking the Code to Customer Devotion Audiobook

Leading Loyalty: Cracking the Code to Customer Devotion

Author: Leena Rinne, Sandy Rogers, Shawn Moon Narrator: Lisa Larsen Release Date: April 2019

In business, if people merely like you, you're in trouble. They need to love you! Learn how building loyalty and modeling great customer service behavior to develop frontline teams is the key to building raving fans. To thrive in today's economy, it's not enough for customers to merely like you. They have to love you. Win their hearts and they will not only purchase more-they'll talk you up to everyone they know. But what turns casual customers into passionate promoters? What makes people stick with you for the long haul? The industry experts at FranklinCovey set out to unlock the mysteries of gaining the customer's loyalty. In an extensive study that involved 1,100 stores and thousands of people, they isolated examples that stood out in terms of revenues and profitability. They found that these "campfire stores" burned brighter than the rest thanks to fiercely loyal customers and the employees who delight in making their customers' lives easier. Now Leading Loyalty reveals the principles and practices of these everyday service heroes-the customer-facing employees who cultivate bonds and lift revenues through the roof. Full of eye-opening examples and practical tools, Leading Loyalty helps you infuse empathy, responsibility, and generosity into every interaction and: Make warm, authentic connectionsAsk the right questionsListen to learnDiscover the real job to be doneTake ownership of the customer's issueFollow up and strengthen the relationshipShare insights openly and kindlySurprise people with unexpected extrasModel, teach, and reinforce these essential behaviors through weekly team huddlesIt's time to invest in building loyalty. Even small improvements mean a big boost to your bottom line…and improves your business overall. Discussion questions and exercises available in the audiobook companion PDF download.

Show more
The 5 Choices Audiobook

The 5 Choices

Author: Adam Merrill, Kory Kogon, Leena Rinne Narrator: Adam Merrill, Kory Kogon, Leena Rinne Release Date: December 2014

INCLUDES DIGITAL TOOLS ON PDF! Every day brings us a crushing wave of demands: a barrage of texts, emails, interruptions, meetings, phone calls, tweets, blogs—not to mention the high pressure challenges of our jobs—that can be overwhelming and exhausting. The sheer number of distractions can threaten our ability to think clearly, make good decisions, and accomplish what matters most, leaving us worn out and unfulfilled. Now FranklinCovey offers powerful insights drawn from the latest neuroscience and decades of experience and research in the time-management field to help you master your attention and energy management through five fundamental choices that will increase your ability to achieve what matters most to you. The 5 Choices is time management redefined for the twenty-first century: it increases the productivity of individuals, teams, and organizations and empowers you to make more selective, high-impact choices about where to invest your valuable time, attention, and energy. The 5 Choices are: 1. Act on the Important, Don’t React to the Urgent 2. Go for Extraordinary, Don’t Settle for Ordinary 3. Schedule the Big Rocks, Don’t Sort Gravel 4. Rule Your Technology, Don’t Let It Rule You 5. Fuel Your Fire, Don’t Burn Out ***Please contact Member Services for additional documents***

Show more
The 5 Choices: The Path to Extraordinary Productivity Audiobook

The 5 Choices: The Path to Extraordinary Productivity

Author: Adam Merrill, Kory Kogon, Leena Rinne Narrator: Adam Merrill, Kory Kogon, Leena Rinne Release Date: December 2014

INCLUDES DIGITAL TOOLS ON PDF! Every day brings us a crushing wave of demands: a barrage of texts, emails, interruptions, meetings, phone calls, tweets, blogs—not to mention the high pressure challenges of our jobs—that can be overwhelming and exhausting. The sheer number of distractions can threaten our ability to think clearly, make good decisions, and accomplish what matters most, leaving us worn out and unfulfilled. Now FranklinCovey offers powerful insights drawn from the latest neuroscience and decades of experience and research in the time-management field to help you master your attention and energy management through five fundamental choices that will increase your ability to achieve what matters most to you. The 5 Choices is time management redefined for the twenty-first century: it increases the productivity of individuals, teams, and organizations and empowers you to make more selective, high-impact choices about where to invest your valuable time, attention, and energy. The 5 Choices are: 1. Act on the Important, Don’t React to the Urgent 2. Go for Extraordinary, Don’t Settle for Ordinary 3. Schedule the Big Rocks, Don’t Sort Gravel 4. Rule Your Technology, Don’t Let It Rule You 5. Fuel Your Fire, Don’t Burn Out ***Please contact Member Services for additional documents***

Show more