LoveReading

Becoming a member of the LoveReading community is free.

No catches, no fine print just unadulterated book loving, with your favourite books saved to your own digital bookshelf.

New members get entered into our monthly draw to win £100 to spend in your local bookshop Plus lots lots more…

Find out more

Audiobooks by Shawn Moon

Browse audiobooks by Shawn Moon, listen to samples and when you're ready head over to Audiobooks.com where you can get 2 FREE audiobooks on us

LoveReading Top 10

  1. The Testaments: The Sequel to The Handmaid's Tale Audiobook The Testaments: The Sequel to The Handmaid's Tale
    1
  2. Gotta Get Theroux This: My life and strange times in television Audiobook Gotta Get Theroux This: My life and strange times in television
    2
  3. Behind Closed Doors: Life, Laughs and Football Audiobook Behind Closed Doors: Life, Laughs and Football
    3
  4. We are the Weather: Saving the Planet Begins at Breakfast Audiobook We are the Weather: Saving the Planet Begins at Breakfast
    4
  5. Entangled Audiobook Entangled
    5
  6. The School of Life: An Emotional Education Audiobook The School of Life: An Emotional Education
    6
  7. My Name Is Why Audiobook My Name Is Why
    7
  8. Sweet Sorrow Audiobook Sweet Sorrow
    8
  9. Talking to Strangers: What We Should Know about the People We Don't Know Audiobook Talking to Strangers: What We Should Know about the People We Don't Know
    9
  10. Behind Closed Doors Audiobook Behind Closed Doors
    10
Filter
Leading Loyalty: Cracking the Code to Customer Devotion Audiobook

Leading Loyalty: Cracking the Code to Customer Devotion

Author: Leena Rinne, Sandy Rogers, Shawn Moon Narrator: Lisa Larsen Release Date: April 2019

In business, if people merely like you, you're in trouble. They need to love you! Learn how building loyalty and modeling great customer service behavior to develop frontline teams is the key to building raving fans. To thrive in today's economy, it's not enough for customers to merely like you. They have to love you. Win their hearts and they will not only purchase more-they'll talk you up to everyone they know. But what turns casual customers into passionate promoters? What makes people stick with you for the long haul? The industry experts at FranklinCovey set out to unlock the mysteries of gaining the customer's loyalty. In an extensive study that involved 1,100 stores and thousands of people, they isolated examples that stood out in terms of revenues and profitability. They found that these "campfire stores" burned brighter than the rest thanks to fiercely loyal customers and the employees who delight in making their customers' lives easier. Now Leading Loyalty reveals the principles and practices of these everyday service heroes-the customer-facing employees who cultivate bonds and lift revenues through the roof. Full of eye-opening examples and practical tools, Leading Loyalty helps you infuse empathy, responsibility, and generosity into every interaction and: Make warm, authentic connectionsAsk the right questionsListen to learnDiscover the real job to be doneTake ownership of the customer's issueFollow up and strengthen the relationshipShare insights openly and kindlySurprise people with unexpected extrasModel, teach, and reinforce these essential behaviors through weekly team huddlesIt's time to invest in building loyalty. Even small improvements mean a big boost to your bottom line…and improves your business overall. Discussion questions and exercises available in the audiobook companion PDF download.

Show more