Audiobooks by Anne Morriss

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  1. freckles Audiobook freckles
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  2. A Slow Fire Burning: The addictive new Sunday Times No.1 bestseller from the author of The Girl on t Audiobook A Slow Fire Burning: The addictive new Sunday Times No.1 bestseller from the author of The Girl on t
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  3. Snow Country: SUNDAY TIMES BESTSELLER Audiobook Snow Country: SUNDAY TIMES BESTSELLER
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  4. Piranesi Audiobook Piranesi
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  5. 168 Hours: You Have More Time Than You Think Audiobook 168 Hours: You Have More Time Than You Think
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  6. Impostor: An Alexander Gregory Thriller (The Alexander Gregory Thrillers Book 1): The Alexander Greg Audiobook Impostor: An Alexander Gregory Thriller (The Alexander Gregory Thrillers Book 1): The Alexander Greg
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  7. State of Terror Audiobook State of Terror
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  8. The Storyteller: Tales of Life and Music Audiobook The Storyteller: Tales of Life and Music
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  9. Humanocracy: Creating Organizations as Amazing as the People Inside Them Audiobook Humanocracy: Creating Organizations as Amazing as the People Inside Them
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  10. Bad Boss Audiobook Bad Boss
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Unleashed: The Unapologetic Leader's Guide to Empowering Everyone Around You Audiobook

Unleashed: The Unapologetic Leader's Guide to Empowering Everyone Around You

Author: Anne Morriss, Frances Frei Narrator: Eliza Foss Release Date: June 2020

The Power of Empowering Others Leadership isn't easy. It takes grit, courage, and vision, among other things, that can be hard to come by on your toughest days. When leaders and aspiring leaders seek out advice, they're often told to try harder. Dig deeper. Look in the mirror and own your natural-born strengths and fix any real or perceived career-limiting deficiencies. Frances Frei and Anne Morriss offer a different worldview. They argue that this popular leadership advice glosses over the most important thing you do as a leader: build others up. Leadership isn't about you. It's about how effective you are at empowering other peopleand making sure this impact endures even in your absence. As Frei and Morriss show through inspiring stories from ancient Rome to present-day Silicon Valley, the origins of great leadership are found, paradoxically, not in worrying about your own status and advancement, but in the unrelenting focus on other people's potential. Unleashed provides radical advice for the practice of leadership today. Showing how the boldest, most effective leaders use a special combination of trust, love, and belonging to create an environment in which other people can excel, Frei and Morriss offer practical, battle-tested toolsbased on their work with companies such as Uber, Riot Games, WeWork, and othersalong with interviews and stories from their own personal experience, to make these ideas come alive. This book is your indispensable guide for unleashing greatness in other people...and, ultimately, in yourself.

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Uncommon Service: How to Win by Putting Customers at the Core of Your Business Audiobook

Uncommon Service: How to Win by Putting Customers at the Core of Your Business

Author: Anne Morriss, Frances Frei Narrator: Eliza Foss Release Date: June 2020

Are you meeting your customers demand for great serviceand saving money at the same time? If not, youre at a serious disadvantagemissing out on building a sustainable business thats profitable, scalable, and capable of delivering excellence every day. In Uncommon Service, Harvard Business School professor Frances Frei and coauthor Anne Morriss bring a provocative new argument to the table: that companies must dare to be bad in order to be great, choosing strategic ways to underperform while fueling a winning service advantage. According to the authors, uncommon service is created by specific design choices made in the very blueprint of a business model. And its not about making a customer happy; instead, its about creating an organization where all employeesnot just star performersprovide excellent service as a matter of routine. Outstanding service organizations create offerings, funding strategies, systems, and cultures that set their people up to excel casually. Introducing a decidedly fresh view of service, the authors present an organizational design model built on tough choices you must make about four dimensions of your business: Your service offering: How do customers define excellence in your offering? Your service funding mechanism: How will you get paid for delivering excellence? Your employee management system: How will you prepare your employees to deliver excellence every day? Your customer management system: How will you get your customers to behave in ways that improve their service experiencewithout disrupting anyone elses? Create an organizational culture that reinforces smart decisions around these four dimensions and youll achieve a service advantage that rivals cant hope to copy. Frei and Morriss illustrate the power of this approach with examples of winning companies from a wide array of industriesincluding financial services, commercial aviation, health care, and retail. Practical and engaging, Uncommon Service makes a powerful case for a new and systematic approach to customer service as a pathway to unprecedented productivity and profitability

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