This book documents and examines the history of technology used by consumers to serve oneself. The telephone's development as a self-service technology functions as the narrative spine, beginning with the advent of rotary dialing eliminating most operator services and transforming every local connection into an instance of self-service. Today, nearly a century later, consumers manipulate 0-9 keypads on a plethora of digital machines. Throughout the book Palm employs a combination of historical, political-economic and cultural analysis to describe how the telephone keypad was absorbed into business models across media, retail and financial industries, as the interface on everyday machines including the ATM, cell phone and debit card reader. He argues that the naturalization of self-service telephony shaped consumers' attitudes and expectations about digital technology.
| ISBN: | 9780815364740 |
| Publication date: | 22nd December 2017 |
| Author: | Michael Palm |
| Publisher: | Routledge an imprint of Taylor & Francis |
| Format: | Paperback |
| Pagination: | 174 pages |
| Series: | Routledge Research in Cultural and Media Studies |
| Genres: |
Media studies News media and journalism Sociology: work and labour Cultural studies Communication studies Political economy History |
This book documents and examines the history of technology used by consumers to serve oneself. The telephone's development as a self-service technology functions as the narrative spine, beginning with the advent of rotary dialing eliminating most operator services and transforming every local connection into an instance of self-service. Today, nearly a century later, consumers manipulate 0-9 keypads on a plethora of digital machines. Throughout the book Palm employs a combination of historical, political-economic and cultural analysis to describe how the telephone keypad was absorbed into business models across media, retail and financial industries, as the interface on everyday machines including the ATM, cell phone and debit card reader. He argues that the naturalization of self-service telephony shaped consumers' attitudes and expectations about digital technology.
Technologies of Consumer Labor features in the following genres: Media studies, News media and journalism, Sociology: work and labour, Cultural studies, Communication studies, Political economy, History
Technologies of Consumer Labor is available in Paperback, Hardback, Ebook
Technologies of Consumer Labor was written by Michael Palm and published by Routledge an imprint of Taylor & Francis
Technologies of Consumer Labor has 174 pages
Yes it is part of Routledge Research in Cultural and Media Studies series
£47.69