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Conflicts in Reference Services

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Conflicts in Reference Services Synopsis

This book, first published in 1985, examines issues such as the discussion of goals and rationales for charging for online searches, conflicts between reference and other library departments, how to provide quality service and who is best suited to provide it.

About This Edition

ISBN: 9780367374259
Publication date:
Author: Bill Katz, Ruth A Fraley
Publisher: Routledge an imprint of Taylor & Francis
Format: Hardback
Pagination: 248 pages
Series: Routledge Library Editions: Library and Information Science
Genres: Library and information sciences / Museology

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