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Brilliant Customer Service

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Brilliant Customer Service Synopsis

Keep them coming back for more

 

Brilliant Customer Service is your guide to help you deliver exceptional customer service and keep your customers coming back time and time and again. It's for anyone involved in any organisation - whether you run your own business, manage people or you are a customer facing employee. It doesn't matter what your budget is, you'll find lots of simple changes you can implement right now to build a highly successful customer service strategy.

BRILLIANT OUTCOMES

·        Identify your customers real needs and how best to meet them

·        Build trust and long term loyalty with your customers to stay ahead of the competition

·        Make sure you are remembered and recommended

About This Edition

ISBN: 9780273738077
Publication date:
Author: Debra Stevens
Publisher: Pearson an imprint of Pearson Education
Format: Paperback
Pagination: 187 pages
Series: Brilliant Business
Genres: Customer services
Management and management techniques

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