Keep them coming back for more
Brilliant Customer Service is your guide to help you deliver exceptional customer service and keep your customers coming back time and time and again. It's for anyone involved in any organisation - whether you run your own business, manage people or you are a customer facing employee. It doesn't matter what your budget is, you'll find lots of simple changes you can implement right now to build a highly successful customer service strategy.
BRILLIANT OUTCOMES
· Identify your customers real needs and how best to meet them
· Build trust and long term loyalty with your customers to stay ahead of the competition
· Make sure you are remembered and recommended
| ISBN: | 9780273738077 |
| Publication date: | 28th October 2010 |
| Author: | Debra Stevens |
| Publisher: | Pearson an imprint of Pearson Education |
| Format: | Paperback |
| Pagination: | 187 pages |
| Series: | Brilliant Business |
| Genres: |
Customer services Management and management techniques |
Keep them coming back for more
Brilliant Customer Service is your guide to help you deliver exceptional customer service and keep your customers coming back time and time and again. It's for anyone involved in any organisation - whether you run your own business, manage people or you are a customer facing employee. It doesn't matter what your budget is, you'll find lots of simple changes you can implement right now to build a highly successful customer service strategy.
BRILLIANT OUTCOMES
· Identify your customers real needs and how best to meet them
· Build trust and long term loyalty with your customers to stay ahead of the competition
· Make sure you are remembered and recommended
Brilliant Customer Service features in the following genres: Customer services, Management and management techniques
Brilliant Customer Service is available in Paperback, Ebook
Brilliant Customer Service was written by Debra Stevens and published by Pearson an imprint of Pearson Education
Brilliant Customer Service has 187 pages
Yes it is part of Brilliant Business series
£13.49