A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager.Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day - in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature - not just a passing fad.Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake.
Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace - and turn their customers into raving, spending fans.
| ISBN: | 9780007252053 |
| Publication date: | 1st October 2006 |
| Author: | Kenneth Blanchard, Sheldon Bowles |
| Publisher: | HarperCollins Entertainment an imprint of HarperCollins Publishers |
| Format: | Paperback |
| Pagination: | 160 pages |
| Series: | The One Minute Manager |
| Genres: |
Management and management techniques |
A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager.Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day - in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature - not just a passing fad.Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace - and turn their customers into raving, spending fans.
Raving Fans! features in the following genres: Management and management techniques
Paperback. Not Available.
Raving Fans! was written by Kenneth Blanchard, Sheldon Bowles and published by HarperCollins Entertainment an imprint of HarperCollins Publishers
Raving Fans! has 160 pages
Yes it is part of The One Minute Manager series