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Dave Kerpen - Author

About the Author

Dave Kerpen is the CEO of Likeable Local, a social media software product for small businesses, as well as the chairman and former CEO of Likeable. He is the author of the New York Times bestseller Likeable Social Media and writes for the New York Times, Inc.com, Forbes.com and Entrepreneur.com.

Featured books by Dave Kerpen

The Art of People The 11 Simple People Skills That Will Get You Everything You Want

The Art of People The 11 Simple People Skills That Will Get You Everything You Want

Author: Dave Kerpen Format: Paperback Release Date: 31/03/2016

Accessible, easy to execute and often counter-intuitive, these include: the single most important question you can ever ask to win attention in a meeting; why it usually pays to be the one to give the bad news; how to get everyone to want to be around you, with one word. No matter who you are or what profession you're in, The Art of People will show you how to charm and win over anyone. This book is like How to Win Friends and Influence People - only better suited for today's world . (Adam Grant, author of Give and Take and Originals). People skills can't be computerized, outsourced, or reduced to a rubric. That's why The Art of People is more important now than ever - it will teach you a set of irreplaceable skills that will help you in every area of your life . (Daniel H. Pink, author of To Sell Is Human and Drive).

Other books by Dave Kerpen

The Art of People The 11 Simple People Skills That Will Get You Everything You Want

The Art of People The 11 Simple People Skills That Will Get You Everything You Want

Author: Dave Kerpen Format: Paperback / softback Release Date: 02/03/2017

What does it take to win success and influence? In a world where we are constantly connected, it's those with the best people skills who win the day. Those who build the right relationships. Those who truly understand and connect with their colleagues, their customers, their partners. Those who others like, respect and trust. The Art of People reveals the eleven people skills that will get you more of what you want at work, at home and in life. Accessible, easy to execute and often counter-intuitive, these include: - The single most important question you can ever ask to win attention in a meeting - Why it usually pays to be the one to give the bad news - How to get everyone to want to be around you, with one word No matter who you are or what profession you're in, The Art of People will show you how to charm and win over anyone. 'This book is like How to Win Friends and Influence People - only better suited for today's world' - ADAM GRANT, author of Give and Take and Originals 'People skills can't be computerized, outsourced, or reduced to a rubric. That's why The Art of People is more important now than ever - it will teach you a set of irreplaceable skills that will help you in every area of your life' - DANIEL H. PINK, author of To Sell Is Human and Drive

Art of People

Art of People

Author: Dave Kerpen Format: eBook Release Date: 15/03/2016

What does it take to win success and influence? Some people think that in today's hyper-competitive world, it's the tough, take-no-prisoners type who comes out on top. But in reality, argues New York Times bestselling author Dave Kerpen, it's actually those with the best people skills who win the day. Those who build the right relationships. Those who truly understand and connect with their colleagues, their customers, their partners. Those who can teach, lead, and inspire.In a world where we are constantly connected, and social media has become the primary way we communicate, the key to getting ahead is being the person others like, respect, and trust. Because no matter who you are or what profession you're in, success is contingent less on what you can do for yourself, but on what other people are willing to do for you. Here, through 53 bite-sized, easy-to-execute, and often counterintuitive tips, you'll learn to master the 11 People Skills that will get you more of what you want at work, at home, and in life. For example, you'll learn: The single most important question you can ever ask to win attention in a meeting The one simple key to networking that nobody talks about How to remain top of mind for thousands of people, everyday Why it usually pays to be the one to give the bad news How to blow off the right people And why, when in doubt, buy him a BonsaiA book best described as ';How to Win Friends and Influence People for today's world,' The Art of People shows how to charm and win over anyone to be more successful at work and outside of it.

Likeable Social Media, Revised and Expanded: How to Delight Your Customers, Create an Irresistible Brand, and Be Amazing on Facebook, Twitter, LinkedIn, Instagram, Pinterest, and More

Likeable Social Media, Revised and Expanded: How to Delight Your Customers, Create an Irresistible Brand, and Be Amazing on Facebook, Twitter, LinkedIn, Instagram, Pinterest, and More

Author: Dave Kerpen, Carrie Kerpen, Mallorie Rosenbluth, Meg Riedinger Format: Paperback / softback Release Date: 26/02/2015

The NEW YORK TIMES and USA TODAYbestseller-updated with today's hottest sites! A friend's recommendation is more powerful than any advertisement. In the world of Facebook, Twitter, Vine, Instagram, and beyond, that recommendation can travel farther and faster than ever before.Packed with brand-new case studies from today's emerging social sites, this updated edition of LikeableSocial Media helps you harness the power of word-of-mouth marketing to transform your business. Listento your customers and prospects. Deliver value, excitement, and surprise. And most important, learn howto truly engage your customers and help them spread the word.

Likeable Social Business

Likeable Social Business

Author: Dave Kerpen Format: eBook Release Date: 01/02/2013

TWO EBOOKS IN ONE Likeable Social Media THE NEW YORK TIMES AND USA TODAY BESTSELLER! In Likeable Social Media, Dave Kerpen reveals the secrets to building a brand's popularity by being authentic, engaging, and transparent on Facebook and other social media sites. He shares the methods he has used to successfully redefine the brands of a number of large companies, including 1-800-FLOWERS and Cumberland Farms. Complete with serious strategies communicated with wit and humor, this book is the definitive source for using social media to win new customers, gather valuable feedback, and increase the bottom line. Dave Kerpen s insights and clear, how-to instructions on building brand popularity by truly engaging with customers on Facebook, Twitter, and the many other social media platforms are nothing short of brilliant. Jim McCann, founder of 1-800-FLOWERS.COM and Celebrations.com Likeable Business Likeable Business lays out the eleven strategies small- and mid-sized companies can use to increase profits and spur growth. Kerpen explains how to ensure that every aspect of a business incorporates the elements of likeability, including transparency, accountability, responsiveness, and authenticity and how they benefit business goals.

Likeable Business: Why Today's Consumers Demand More and How Leaders Can Deliver

Likeable Business: Why Today's Consumers Demand More and How Leaders Can Deliver

Author: Dave Kerpen, Theresa Braun, Valerie Pritchard Format: Paperback / softback Release Date: 30/10/2012

It pays to be LIKEABLE!You can have a rock-solid business strategy, unlimited resources, and the most talented people on staff. But only one thing is guaranteed in today's hyperconnected society: if your business isn't likeable, it will fail. Dave Kerpen knows how important it is for a business to be liked-by customers, employees, stakeholders, and the general public. He wrote the book on it. His groundbreaking bestseller Likeable Social Media changed the way businesses interact with their customers on a daily basis. Likeable Business lays out 11 strategies for organizations of all sizes to spur growth, profits, and overall success. Dave Kerpen reveals the remarkable returns you'll get when you gain the trust of your customers and stakeholders. In today's social media world, it literally pays to be likeable. Likeable Business helps any leader at a smallor mid-sized company increase profits and spur growth by applying the 11 principles of business likeability, such as: LISTENING-to customers, colleagues, shareholders-and competitorsAUTHENTICITY-because today's savvy customer always knows when you're faking itTRANSPARENCY-honesty builds trust, and any deviation can destroy your reputationADAPTABILITY-managing change and finding new opportunities is critical to success todaySIMPLICITY-in design, in form, and in functionGRATEFULNESS-every thank you is appreciated . . . and generates surprising returns! Likeability spreads. As a business leader, you set the tone. Be likeable and your staff will be likeable-which in turn creates a more likeable customer experience. The blueprint for everlasting business likeability is in your hands. Apply Kerpen's basic principles day in and day out, and profits and growth are sure to follow. Praise for Likeable Business Dave Kerpen has explained why customers expect more, and he gives you the tools to deliver on your brand promise. Be honest, be transparent, and be authentic. If you want to be likeable in business, you must read this book! -Jeffrey Hayzlett, bestselling author of Running the Gauntlet and The Mirror Test Dave Kerpen's manifesto on becoming a likeable leader of a likeable business applies equally well to social entrepreneurs and the nonprofit sector. Gratitude is his concluding principle, and I sure am grateful to Dave for writing this book. -Charles Best, founder of DonorsChoose.org Kerpen demonstrates how building a likeable culture may be the most vital and rewarding strategy of all. -John Jantsch, author of The Commitment Engine and Duct Tape Marketing This important, persuasive book will change the way you think about and operate your business. Anyone who hopes to lead successfully in the twenty-first century needs to read this book. -Meg Cadoux Hirshberg, author of For Better or For Work: A Survival Guide for Entrepreneurs and Their Families From transparency to authenticity to the impact of sharing one's values via story telling-Dave Kerpen's blueprints on how to run a business move from `Likeable' to essential. Ben & Jerry's was founded on these values in 1978 and has practiced them through the company's phenomenal growth to this very day. With communication at digital speeds in today's corporate world, it's no longer a choice to be responsible. Consumers choose to support businesses who practice values-led business. The opportunities when running your business in a responsible manner allow great freedom within your organization and externally with the ever-growing conscious consumer world around us. -Jostein Solheim, CEO of Ben & Jerry's Dave provides a blueprint that allows entrepreneurs everywhere to build a successful, likeable business in this era of social media. -Scott Gerber, founder of Young Entrepreneurs Council A masterful storyteller, Dave Kerpen takes you on a journey into the wonderful new world of tomorrow. It's a place where customers love you and ensure your business success. This is no wishful utopia. It's a reality within reach if you follow the principles of Likeable Business. -Michael Stelzner, CEO of Social Media Examiner and author of Launch: How to Quickly Propel Your Business Beyond the Competition Social media teaches businesses how to be nicer to people-and be happier while doing it. This book will teach you how to make that change for your entire business-and make more money because you're doing it. -Andy Sernovitz, New York Times bestselling author of Word of Mouth Marketing: How Smart Companies Get People Talking Likeability matters. It opens doors and minds and makes everything easier. But, how do you `build' a likeable business? In Likeable Business, Kerpen shares a validated step-by-step path to likeability. A great read for entrepreneurs and executives alike! -Jonathan Fields, author of Uncertainty and founder of Good Life Project It's simple; when people understand who you are and where you come from, they're more likely to rally around your cause. Every company has its own unique history, one that's worth sharing. At 1-800-GOT-JUNK? we're passionate about sharing where we came from and where we're headed not only with our customers and the public but within our own teams. -Brian Scudamore, founder and CEO of 1-800-GOT-JUNK? An excellent book for anyone working in customer service, Kerpen's work provides original ways of thinking about everyday actions. Recommended. (Starred Review) Publisher's Weekly

Likeable Business: Why Today's Consumers Demand More and How Leaders Can Deliver

Likeable Business: Why Today's Consumers Demand More and How Leaders Can Deliver

Author: Dave Kerpen, Theresa Braun Format: Hardback Release Date: 30/10/2012

Includes access to 3 exclusive ebooks for hardcover readers only! It pays to be LIKEABLE! Dave Kerpen has explained why customers expect more, and he gives you the tools to deliver on your brand promise. Be honest, be transparent, and be authentic. If you want to be likeable in business, you must read this book! -Jeffrey Hayzlett, bestselling author of Running the Gauntlet and The Mirror Test Dave Kerpen's manifesto on becoming a likeable leader of a likeable business applies equally well to social entrepreneurs and the nonprofit sector. Gratitude is his concluding principle, and I sure am grateful to Dave for writing this book. -Charles Best, founder of DonorsChoose.org Kerpen demonstrates how building a likeable culture may be the most vital and rewarding strategy of all. -John Jantsch, author of The Commitment Engine and Duct Tape Marketing This important, persuasive book will change the way you think about and operate your business. Anyone who hopes to lead successfully in the twenty-first century needs to read this book. -Meg Cadoux Hirshberg, author of For Better or For Work: A Survival Guide for Entrepreneurs and Their Families About the Book: You can have a rock-solid business strategy, unlimited resources, and the most talented people on staff. But only one thing is guaranteed in today's hyperconnected society: if your business isn't likeable, it will fail. Dave Kerpen knows how important it is for a business to be liked-by customers, employees, stakeholders, and the general public. He wrote the book on it. His groundbreaking bestseller Likeable Social Media changed the way businesses interact with their customers on a daily basis. Likeable Business lays out 11 strategies for organizations of all sizes to spur growth, profits, and overall success. Dave Kerpen reveals the remarkable returns you'll get when you gain the trust of your customers and stakeholders. In today's social media world, it literally pays to be likeable. Likeable Business helps any leader at a smallor mid-sized company increase profits and spur growth by applying the 11 principles of business likeability, such as: LISTENING-to customers, colleagues, shareholders-and competitorsAUTHENTICITY-because today's savvy customer always knows when you're faking itTRANSPARENCY-honesty builds trust, and any deviation can destroy your reputationADAPTABILITY-managing change and finding new opportunities is critical to success todaySIMPLICITY-in design, in form, and in functionGRATEFULNESS-every thank you is appreciated . . . and generates surprising returns! Likeability spreads. As a business leader, you set the tone. Be likeable and your staff will be likeable-which in turn creates a more likeable customer experience. The blueprint for everlasting business likeability is in your hands. Apply Kerpen's basic principles day in and day out, and profits and growth are sure to follow.

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