Claudia Lehmann explores service productivity from the providers, customer and operations perspective in the German airport industry using a solid empirical foundation. Available service productivity concepts, methods, measurements and their ability to overcome the emphasized problems are discussed, suggesting ways on how to deal with them. The insights of this book deliver considerable value for both management and academia.
| ISBN: | 9783658230357 |
| Publication date: | 26th July 2018 |
| Author: | Claudia Lehmann |
| Publisher: | Springer Gabler an imprint of Springer Fachmedien Wiesbaden |
| Format: | Paperback |
| Pagination: | 344 pages |
| Series: | Markt- Und Unternehmensentwicklung Markets and Organisations |
| Genres: |
Business strategy Business innovation Occupational and industrial psychology |
Claudia Lehmann explores service productivity from the providers, customer and operations perspective in the German airport industry using a solid empirical foundation. Available service productivity concepts, methods, measurements and their ability to overcome the emphasized problems are discussed, suggesting ways on how to deal with them.
Exploring Service Productivity features in the following genres: Business strategy, Business innovation, Occupational and industrial psychology
Paperback. Not Available.
Exploring Service Productivity was written by Claudia Lehmann and published by Springer Gabler an imprint of Springer Fachmedien Wiesbaden
Exploring Service Productivity has 344 pages
Yes it is part of Markt- Und Unternehmensentwicklung Markets and Organisations series