This book constitutes the proceedings of the 4th International Workshop on Chatbot Research and Design, CONVERSATIONS 2020, which was held during November 23-24, 2020, hosted by the University of Amsterdam. The conference was planned to take place in Amsterdam, The Netherlands, but changed to an online format due to the COVID-19 pandemic.The 14 papers included in this volume were carefully reviewed and selected from a total of 36 submissions. The papers in the proceedings are structured in four topical groups: Chatbot UX and user perceptions, social and relational chatbots, chatbot applications, and chatbots for customer service. The papers provide new knowledge through empirical, theoretical, or design contributions.
| ISBN: | 9783030682873 |
| Publication date: | 3rd February 2021 |
| Author: | Asbjørn Følstad |
| Publisher: | Springer Nature Switzerland AG |
| Format: | Paperback |
| Pagination: | 219 pages |
| Series: | Information Systems and Applications, incl. Internet/Web, and HCI |
| Genres: |
Natural language and machine translation Computer hardware Artificial intelligence Mathematical theory of computation |