make the most of Lovereading twitter win prizes before the fall granchester
Search our site
The Good Daughter by Karin Slaughter Read the opening extract of the brand new Karin Slaughter book before its publication on 13/07/2017

The Basics of Performance Measurement by Jerry L. Harbour
  

The Basics of Performance Measurement

RRP £16.99

Notify me
when in stock

As soon as this book is back in stock we will send you an email.

Synopsis

The Basics of Performance Measurement by Jerry L. Harbour

You can't understand, manage, or improve what you don't measure While every smart executive now knows the truth of those words, perhaps more so than anyone, it was Jerry Harbour who turned that adage into a science. Originally published in 1997, The Basics of Performance Measurement helped pioneer the science of performance measurement and continues to serve as an industry standard. Yet, despite the book's continued relevancy, Harbour is once again stepping ahead of the curve to fully update his little yellow book. In addition to adding the wisdom of lessons learned over the past decade, he adds two new chapters to this second edition. One of these chapters discusses units of measurement. The other introduces ways to better interpret what has been measured and then translate those measurement-related interpretations into actionable knowledge. Harbour provides a six-step method for developing a performance measurement system. He shows how to design performance measurement families and how to build hierarchies tailored to different levels within an organization. He also covers collection and distribution, as well as the value of performance measure displays. When you finish this book, you will be able to undertake performance measurement with new confidence. You will also come away knowing how to present your findings with an authority that will convince stakeholders of the importance and accuracy of your results.

About the Author

Dr. Jerry Harbour combines over 30 years of domestic and international experience from such diverse fields as advanced technology development and evaluation, defense and national security, national laboratory research and development, oil exploration and production, underground mining, and training development and delivery. He is the author of The Performance Paradox: Understanding the Real Drivers that Critically Affect Outcomes. Jerry and his wife, along with their golden retriever, divide their time between living in New Mexico and Colorado.

More books by this author
Author 'Like for Like' recommendations

Loading other formats...

Book Info

Publication date

16th June 2009

Author

Jerry L. Harbour

More books by Jerry L. Harbour
Author 'Like for Like'
    recommendations

Publisher

Productivity Press an imprint of Taylor & Francis Inc
www.crcpress.com

Format

Paperback
102 pages

Categories

Quality Assurance (QA) & Total Quality Management (TQM)

ISBN

9781439802496

Books of the month/debuts of the month, kids/adults, fiction/non-fiction, free prize draws and free extracts, what's not to love?

Emma Smith

As for why I'd recommend Lovereading, it's simple - it's a great place to get information and reviews about new books!

Margaret Freeman

It gives a chance to read about new titles, invites comments from all kinds of readers and is run by such a nice bunch of book lovers.

Joy Bosworth

Lovereading - a community of people passionate about reading and sharing their views. An incomparable website for book lovers.

Helen Clark

Lovereading is pitched at just the right level for all the various types of people who enjoy reading in its many forms.

Pam Woodburn

I love that Lovereading handpicks very special debut reads.

Magda North

It's a lively, independent website with reviews, recommendations and more - with a huge range of books available to buy in all formats.

Alison Layland

Insightful reader reviews and unbiased recommendations. I don't know how I chose books before Lovereading! An essential for all book lovers.

Sarah Harper

Lovereading4kids

Lovereading4schools