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Telephone Survey Methodology by Robert M. Groves


Telephone Survey Methodology by Robert M. Groves

Noted survey experts present recent developments in telephone survey techniques from around the world, describing work in commercial settings, academic research, and governmental statistical agencies. There are reports from the United States, several European countries, and Australia on trends in coverage of household populations, effects due to mode of data collection, and the state of the art in technology. Also covered are choice of target population, sample design, questionnaire construction, interviewing techniques, measurement error issues, nonresponse characteristics, administrative issues, and the use of Computer Assisted Telephone Interviewing (CATI). Includes in--depth reviews of the literature.


The volume is well organized, balanced articles from both social science and statistics... (Journal of the American Statistical Association, June 2004) ...of interest to applied statisticians and social scientists involved with surveys. (Reference & Research Book News, February 2002)

About the Author

ROBERT M. GROVES is Director of the Survey Research Center at the University of Michigan, Ann Arbor, and a faculty member at the Joint Program in Survey Methodology. PAUL P. BIEMER is Chief Scientist at the Research Triangle Institute. LARS E. LYBERG is Head of the Statistical Research Unit of Statistics Sweden in Stockholm and Chief Editor of the Journal of Official Statistics. The late JAMES T. MASSEY was Chief of the Survey Design Staff in the Office of Research and Methodology at the National Center for Health Statistics, and served as Program Chair Elect--1989 for the Survey Research Methods Section of the ASA. WILLIAM L. NICHOLLS II was formerly Principal Researcher in the Field Division of the U.S. Census Bureau. JOSEPH WAKSBERG is Chairman of the Board of Westat, Inc.

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Book Info

Publication date

12th October 2001


Robert M. Groves

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John Wiley & Sons Inc an imprint of John Wiley and Sons Ltd


608 pages


Research methods: general



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