As bestselling author Suzette Haden Elgin proves, you don't have tolive your life on red alert. With her Gentle Art of VerbalSelf-Defense techniques, you'll be able to respond clearly tohostile comments from others--or deliver necessary negativemessages of your own--without sacrificing your dignity orprinciples. You'll learn to:
* Keep domestic disagreements from escalating
* Deliver criticism to coworkers, employers, or employees
* Handle aggressive, negative comments about race, politics, orreligion
* Provide discipline without increasing hostility
* Use language that reduces tension and creates rapport in everysituation
| ISBN: | 9780471157014 |
| Publication date: | 18th April 1997 |
| Author: | Suzette Haden Elgin |
| Publisher: | Jossey-Bass an imprint of Wiley |
| Format: | Hardback |
| Pagination: | 190 pages |
| Genres: |
Self Help and Personal Development |