Pam Warren spent the first few years of her life in Singapore, before moving back to the UK with her mother when her parents' marriage broke down. In 1999, while working as a financial adviser, Pam was involved in the Paddington rail crash, sustaining devastating injuries. Following the crash, she became a vigorous campaigner for improving rail safety and her efforts have brought about landmark changes in network regulations. Pam now uses her experiences to help others affected by disfigurement or burns, becoming an inspiration to many in similar circumstances. She has retrained as an independent project manager and professional speaker and lives near Reading.
She was not expected to survive. She became the lady in the mask. In October 1999, Pam Warren's life was turned on its head when she sustained horrific injuries in the Paddington rail crash. The casualties numbered thirty-one dead and over five hundred injured. Pam underwent scores of operations to rebuild her burnt body, and had to wear a plastic mask over her face for twenty-three hours a day over an eighteen-month period. Unwittingly, she became the public face of the disaster. Over a decade on from that terrible event, From Behind the Mask charts the true inside story of Pam's journey from victim to survivor and campaigner. Following the crash she became the UK's leading spokesperson for improving rail safety, battling with rail management executives and the government - and winning. She was branded a troublemaker, but Pam and fellow members of the Paddington Survivors' Group helped bring about great improvements on our railways. For years Pam remained focused on that campaign. Now, for the first time, she can tell us all what really happened. It is an inspirational story of determination and courage.