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The Treatment by C. L. Taylor Read the opening extract of the brand new C. L. Taylor book before its publication on 19/10/2017

Customer services books

See below for a selection of the latest books from Customer services category. Presented with a red border are the Customer services books that have been lovingly read and reviewed by the experts at Lovereading.

With expert reading recommendations made by people with a passion for books and some unique features Lovereading will help you find great Customer services books and those from many more genres to read that will keep you inspired and entertained. And it's all free!


Recently Published

Customer Relationship Management Concept, Strategy, and Tools by V. Kumar, Werner Reinartz Customer Relationship Management Concept, Strategy, and Tools
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This book closely examines the strategic and tactical aspects of customer relationship management as it stands today. Benefiting advanced students and working executives, the book stresses economic customer value as the guiding concept for marketing decisions.
Format: Hardback - Released: 17/09/2017

BTEC Level 2 Technical Certificate in Business Customer Services Operations Learner Handbook with ActiveBook by Jonathan Pryce, Elaine Jackson, Bethan Bithell, Kath Grenyer BTEC Level 2 Technical Certificate in Business Customer Services Operations Learner Handbook with ActiveBook
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Packed with practical activities and planning support to help you deliver these exciting new qualifications.A complete unit-by-unit course companion for learners.Helps prepare learners for specific job roles.Includes 'Hands on' and 'Ready for Work?' features to develop practical skills.Assessment practice activities...
Format: Mixed media product - Released: 28/08/2017

Cex Sells New Inspiration for Valuable Experiences by Beate Van Dongen Crombags, Deborah Wietzes Cex Sells New Inspiration for Valuable Experiences
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Format: Paperback - Released: 15/08/2017

Level 2 Customer Service Practitioner: Apprenticeship Training Manual by Level 2 Customer Service Practitioner: Apprenticeship Training Manual


Format: Loose-leaf - Released: 02/08/2017

How to Win at CRM Strategy, Implementation, Management by Seth Kinnett How to Win at CRM Strategy, Implementation, Management

This book provides clarity and guidance on effective strategy, implementation and management of CRM. It explores both the conceptual and cultural context of CRM initiatives along with the particulars of CRM system implementation and management. In order to provide this...
Format: Hardback - Released: 28/07/2017

CRM For Dummies by Lars Helgeson CRM For Dummies

Save time, save money, and grow your business with more effective CRM CRM For Dummies is the small business leader's guide to managing customer interactions. Customer relationship management is a critical part of any business, and it encompasses everything from...
Format: Paperback - Released: 23/06/2017

Customer Loyalty by Anthony Udo Ekanem Customer Loyalty

Companies which have a satisfactory percentage of loyal customers have the advantage of channeling funds into a self-reinforcing system in which the company delivers constantly evolving superior value and high quality products and services. This will further create the comfortable...
Format: eBook - Released: 05/06/2017

Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations by Leonard L. Berry, Kent D. Seltman Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations
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The leader's guide to building a service powerhouse using the approach that made Mayo Clinic the #1 Hospital in America-now in paperback
Format: Paperback - Released: 18/05/2017

Coming Soon

Customer Engagement Marketing by Robert W. Palmatier Customer Engagement Marketing

This book provides a synthesis of research perspectives on customer engagement through a collection of chapters from thought leaders. It identifies cutting-edge metrics for capturing and measuring customer engagement and highlights best practices in implementing customer engagement marketing strategies. Responding...
Format: Hardback - Released: 26/09/2017

Get Smarter Marketing The Small Business Owneras Guide to Building a Savvy Business by Jill Brennan Get Smarter Marketing The Small Business Owneras Guide to Building a Savvy Business


Format: Paperback - Released: 03/10/2017

Back to the Future: Using Marketing Basics to Provide Customer Value Proceedings of the 2017 Academy of Marketing Science (AMS) Annual Conference by Nina Krey Back to the Future: Using Marketing Basics to Provide Customer Value Proceedings of the 2017 Academy of Marketing Science (AMS) Annual Conference

This proceedings volume presents timely research and insights on the advancement of marketing's basic premise-providing greater levels of customer value. In recent years, both marketing scholars and practitioners have witnessed great advancements in technology and methodologies associated with big data,...
Format: Hardback - Released: 26/10/2017

Other books in this genre

Beschwerdemanagement Im B2B-Bereich Eine Empirische Erhebung in Modernen Technologieunternehmen by Bettina Zeiler Beschwerdemanagement Im B2B-Bereich Eine Empirische Erhebung in Modernen Technologieunternehmen


Format: Paperback - Released: 10/04/2017

Subscription Marketing Strategies for Nurturing Customers in a World of Churn by Anne Janzer Subscription Marketing Strategies for Nurturing Customers in a World of Churn


Format: Paperback / softback - Released: 28/03/2017

The Revolution Your Customers Want Delivering on Customer Commitments by Louis Columbus The Revolution Your Customers Want Delivering on Customer Commitments

This book is about making the switch from an inward-centric, myopic view to placing the customers' needs at the centre of global manufacturing strategies. It includes case studies of manufacturers that streamline how they sell and fulfill customized products.
Format: Hardback - Released: 09/03/2017

The Customer is Not Always Right? Marketing Orientations in a Dynamic Business World Proceedings of the 2011 World Marketing Congress by Colin L. Campbell The Customer is Not Always Right? Marketing Orientations in a Dynamic Business World Proceedings of the 2011 World Marketing Congress

This volume includes the full proceedings from the 2011 World Marketing Congress held in Reims, France with the theme The Customer is NOT Always Right? Marketing Orientations in a Dynamic Business World. The focus of the conference and the enclosed...
Format: Hardback - Released: 12/01/2017

Becoming a Trusted Business Advisor How to Add Value, Improve Client Loyalty, and Increase Profits by William Reeb, Dominic Cingoranelli Becoming a Trusted Business Advisor How to Add Value, Improve Client Loyalty, and Increase Profits
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Being your clients Most Trusted Business Advisor is not about selling and making pitches. It s really about showing an interest in your clients, asking the kind of questions that will help you learn what is important to them, and...
Format: Paperback - Released: 13/12/2016

Excellence in Managing Worldwide Customer Relationships by Thomas A. Cook Excellence in Managing Worldwide Customer Relationships

Every company is recognizing the critical importance of protecting its customer base by raising the bar of its customer service prowess. This book will first look at the obstacles in customer service management and provide a 10-step process for developing...
Format: Hardback - Released: 14/11/2016

Lean Customer Engagement by Shil Niyogi Lean Customer Engagement

The book will serve as a guidebook to develop and grow successful businesses through an engaged customer base.
Format: Paperback - Released: 30/09/2016

Borders in Service Enactments of Nationhood in Transnational Call Centres by Kiran Mirchandani, Winifred Poster Borders in Service Enactments of Nationhood in Transnational Call Centres
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In this collection, Kiran Mirchandani and Winifred Poster have gathered a wide range of contributors to explore the dynamics within global call centres.
Format: Hardback - Released: 26/09/2016

The A-Z of Service Excellence The Essential Guide to Becoming a Customer Service Professional by Cate Schreck The A-Z of Service Excellence The Essential Guide to Becoming a Customer Service Professional


Format: Paperback / softback - Released: 26/09/2016

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