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The Woman in the Window by A. J. Finn Read the opening extract of the brand new A. J. Finn book before its publication on 22/01/2018

Customer services books

See below for a selection of the latest books from Customer services category. Presented with a red border are the Customer services books that have been lovingly read and reviewed by the experts at Lovereading.

With expert reading recommendations made by people with a passion for books and some unique features Lovereading will help you find great Customer services books and those from many more genres to read that will keep you inspired and entertained. And it's all free!


Recently Published

Back to the Future: Using Marketing Basics to Provide Customer Value Proceedings of the 2017 Academy of Marketing Science (AMS) Annual Conference by Nina Krey Back to the Future: Using Marketing Basics to Provide Customer Value Proceedings of the 2017 Academy of Marketing Science (AMS) Annual Conference

This proceedings volume presents timely research and insights on the advancement of marketing's basic premise-providing greater levels of customer value. In recent years, both marketing scholars and practitioners have witnessed great advancements in technology and methodologies associated with big data,...
Format: Hardback - Released: 26/10/2017

Customers the Day After Tomorrow How to Attract Customers in a World of AI, Bots and Automation by Steven Van Belleghem Customers the Day After Tomorrow How to Attract Customers in a World of AI, Bots and Automation

Steven Van Belleghem uses his research into more than 300 innovative companies, to answer the question of how to be customer-oriented in a world of automation and digitalisation.
Format: Paperback - Released: 15/10/2017

Get Smarter Marketing The Small Business Owneras Guide to Building a Savvy Business by Jill Brennan Get Smarter Marketing The Small Business Owneras Guide to Building a Savvy Business


Format: Paperback - Released: 03/10/2017

Lean Customer Development by Cindy Alvarez Lean Customer Development

How do you develop products that people will actually use and buy? This practical guide shows you how to validate product and company ideas through customer development research-before you waste months and millions on a product or service that no...
Format: Paperback - Released: 19/09/2017

Customer Relationship Management Concept, Strategy, and Tools by V. Kumar, Werner Reinartz Customer Relationship Management Concept, Strategy, and Tools
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This book closely examines the strategic and tactical aspects of customer relationship management as it stands today. Benefiting advanced students and working executives, the book stresses economic customer value as the guiding concept for marketing decisions.
Format: Hardback - Released: 17/09/2017

Customer Engagement Marketing by Robert W. Palmatier Customer Engagement Marketing

This book provides a synthesis of research perspectives on customer engagement through a collection of chapters from thought leaders. It identifies cutting-edge metrics for capturing and measuring customer engagement and highlights best practices in implementing customer engagement marketing strategies.
Format: Hardback - Released: 06/09/2017

BTEC Level 2 Technical Certificate in Business Customer Services Operations Learner Handbook with ActiveBook by Jonathan Pryce, Elaine Jackson, Bethan Bithell, Kath Grenyer BTEC Level 2 Technical Certificate in Business Customer Services Operations Learner Handbook with ActiveBook
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Packed with practical activities and planning support to help you deliver these exciting new qualifications.A complete unit-by-unit course companion for learners.Helps prepare learners for specific job roles.Includes 'Hands on' and 'Ready for Work?' features to develop practical skills.Assessment practice activities...
Format: Mixed media product - Released: 28/08/2017

Cex Sells New Inspiration for Valuable Experiences by Beate Van Dongen Cex Sells New Inspiration for Valuable Experiences


Format: Paperback - Released: 15/08/2017

Coming Soon

Other books in this genre

Level 2 Customer Service Practitioner: Apprenticeship Training Manual by Level 2 Customer Service Practitioner: Apprenticeship Training Manual


Format: Loose-leaf - Released: 02/08/2017

How to Win at CRM Strategy, Implementation, Management by Seth Kinnett How to Win at CRM Strategy, Implementation, Management

This book provides clarity and guidance on effective strategy, implementation and management of CRM. It explores both the conceptual and cultural context of CRM initiatives along with the particulars of CRM system implementation and management. In order to provide this...
Format: Hardback - Released: 11/07/2017

A Practical Guide to Call Center Technology Select the Right Systems for Total Customer Satisfaction by Andrew Waite A Practical Guide to Call Center Technology Select the Right Systems for Total Customer Satisfaction

Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording
Format: Hardback - Released: 30/06/2017

CRM For Dummies by Lars Helgeson CRM For Dummies

Save time, save money, and grow your business with more effective CRM CRM For Dummies is the small business leader's guide to managing customer interactions. Customer relationship management is a critical part of any business, and it encompasses everything from...
Format: Paperback - Released: 23/06/2017

Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations by Leonard L. Berry, Kent D. Seltman Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations
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The leader's guide to building a service powerhouse using the approach that made Mayo Clinic the #1 Hospital in America-now in paperback
Format: Paperback - Released: 18/05/2017

Beschwerdemanagement Im B2B-Bereich Eine Empirische Erhebung in Modernen Technologieunternehmen by Bettina Zeiler Beschwerdemanagement Im B2B-Bereich Eine Empirische Erhebung in Modernen Technologieunternehmen


Format: Paperback - Released: 10/04/2017

Subscription Marketing Strategies for Nurturing Customers in a World of Churn by Anne Janzer Subscription Marketing Strategies for Nurturing Customers in a World of Churn


Format: Paperback / softback - Released: 28/03/2017

The Revolution Your Customers Want Delivering on Customer Commitments by Louis Columbus The Revolution Your Customers Want Delivering on Customer Commitments

This book is about making the switch from an inward-centric, myopic view to placing the customers' needs at the centre of global manufacturing strategies. It includes case studies of manufacturers that streamline how they sell and fulfill customized products.
Format: Hardback - Released: 09/03/2017

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