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Last Letter from Istanbul by Lucy Foley Read the opening extract of the brand new Lucy Foley book before its publication on 19/03/2018

Customer services books

See below for a selection of the latest books from Customer services category. Presented with a red border are the Customer services books that have been lovingly read and reviewed by the experts at Lovereading.

With expert reading recommendations made by people with a passion for books and some unique features Lovereading will help you find great Customer services books and those from many more genres to read that will keep you inspired and entertained. And it's all free!


Recently Published

Design. Think. Make. Break. Repeat A Handbook of Methods by Martin Tomitsch, Cara Wrigley, Madeleine Borthwick Design. Think. Make. Break. Repeat A Handbook of Methods
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Format: Paperback - Released: 18/01/2018

Walking the Design for Six SIGMA Bridge with Your Customer by Carl Cordy Walking the Design for Six SIGMA Bridge with Your Customer


Format: Hardback - Released: 30/12/2017

Walking the Design for Six SIGMA Bridge with Your Customer by Carl Cordy Walking the Design for Six SIGMA Bridge with Your Customer


Format: Paperback - Released: 30/12/2017

Back to the Future: Using Marketing Basics to Provide Customer Value Proceedings of the 2017 Academy of Marketing Science (AMS) Annual Conference by Nina Krey Back to the Future: Using Marketing Basics to Provide Customer Value Proceedings of the 2017 Academy of Marketing Science (AMS) Annual Conference

This proceedings volume presents timely research and insights on the advancement of marketing's basic premise-providing greater levels of customer value. In recent years, both marketing scholars and practitioners have witnessed great advancements in technology and methodologies associated with big data,...
Format: Hardback - Released: 06/12/2017

Customers the Day After Tomorrow How to Attract Customers in a World of AI, Bots and Automation by Steven Van Belleghem Customers the Day After Tomorrow How to Attract Customers in a World of AI, Bots and Automation

Steven Van Belleghem uses his research into more than 300 innovative companies, to answer the question of how to be customer-oriented in a world of automation and digitalisation.
Format: Paperback - Released: 01/12/2017

'24/7' Multi-Cultural Workers Find Diversity Recipe to Heal a Troubled World by Jackie L Chase '24/7' Multi-Cultural Workers Find Diversity Recipe to Heal a Troubled World


Format: Paperback - Released: 25/11/2017

The Internet and the Customer-Supplier Relationship by Stefano Ronchi The Internet and the Customer-Supplier Relationship

This title was first published in 2003. An exhaustive and synthetic framework for the use of Internet tools in customer-supplier relationships is one aspect of e-business that is still missing from existing literature. This book analyses the main management implications...
Format: Hardback - Released: 24/11/2017

Trusted The human approach to building outstanding client relationships in a digitised world by Lyn Bromley, Donna Whitbrook Trusted The human approach to building outstanding client relationships in a digitised world
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Format: Paperback - Released: 16/11/2017

Coming Soon

Analyzing Attachment and Consumers' Emotions: Emerging Research and Opportunities by Giuseppe Pedeliento Analyzing Attachment and Consumers' Emotions: Emerging Research and Opportunities

Examines the application of attachment theory to consumer brands and products. Featuring coverage on a broad range of topics, such as customer satisfaction, brand evaluation, and brand authenticity, this book is aimed at marketing professionals, consumer researchers, international business strategists,...
Format: Hardback - Released: 28/02/2018

Amaze Every Customer Every Time 52 Tools for Delivering the Most Amazing Customer Service on the Planet by Shep Hyken Amaze Every Customer Every Time 52 Tools for Delivering the Most Amazing Customer Service on the Planet


Format: Hardback - Released: 03/04/2018

Customer Relationship Management Concept, Strategy, and Tools by V. Kumar, Werner Reinartz Customer Relationship Management Concept, Strategy, and Tools
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This book closely examines the strategic and tactical aspects of customer relationship management as it stands today. Benefiting advanced students and working executives, the book stresses economic customer value as the guiding concept for marketing decisions.
Format: Hardback - Released: 03/04/2018

Inbound Organization How to Build and Strengthen Your Company's Future Using Inbound Principles by Dan Tyre Inbound Organization How to Build and Strengthen Your Company's Future Using Inbound Principles

Use inbound principles to build and strengthen your company s future We re in a major shift in a fundamental aspect of how businesses grow, how buyers purchase, and how businesses build meaningful conversations and customer relationships.
Format: Hardback - Released: 09/05/2018

Other books in this genre

Cex Sells New Inspiration for Valuable Customer Experiences by Beate Van Dongen Crombags, Deborah Wietzes Cex Sells New Inspiration for Valuable Customer Experiences
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Format: Paperback - Released: 16/11/2017

Client Centric Grow Your Business with an Amazing Customer Experience by Randy Charach Client Centric Grow Your Business with an Amazing Customer Experience


Format: Paperback - Released: 28/10/2017

Client Centric by Randy Charach Client Centric

Client Centric lays the groundwork for entrepreneurs, sales, and service professionals to systemize and expand their business. The author of this book is Randy Charach, a self-made multi-millionaire. Randys eclectic background as an entrepreneur and entertainer provides decades of time-tested...
Format: eBook - Released: 28/10/2017

Customer Experience Management for Water Utilities by Peter Prevos Customer Experience Management for Water Utilities

Customer Experience Management for Water Utilities is one of the first books that discusses urban water supply from a marketing perspective.
Format: Paperback - Released: 15/10/2017

Creating Great Customer Service by Author Creating Great Customer Service

This book is a great and practical guide in developing a company's customer service program from scratch.In some cases, there may be a need to improve on an existing one that is deficient in many ways. It will help a...
Format: eBook - Released: 02/10/2017

Be Amazing or Go Home Seven Customer Service Habits That Create Confidence with Everyone by Shep Hyken Be Amazing or Go Home Seven Customer Service Habits That Create Confidence with Everyone


Format: Hardback - Released: 22/09/2017

Lean Customer Development by Cindy Alvarez Lean Customer Development

How do you develop products that people will actually use and buy? This practical guide shows you how to validate product and company ideas through customer development research-before you waste months and millions on a product or service that no...
Format: Paperback - Released: 16/09/2017

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