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See below for a selection of the latest books from Service industries category. Presented with a red border are the Service industries books that have been lovingly read and reviewed by the experts at Lovereading. With expert reading recommendations made by people with a passion for books and some unique features Lovereading will help you find great Service industries books and those from many more genres to read that will keep you inspired and entertained. And it's all free!
This book is devoted to the customization design of product/service system (PSS), making use of a systematic design process and a number of methods, especially Industrial Customer Activity Cycle Analysis, Service Quality Function Deployment, Service Function and Attribute Analysis, Modified Service Blueprint, Multi-Objective Optimization and Multi-Criteria Recommendation Method. The book is especially valuable in manipulating the problems of PSS requirements analysis, design conflict, design reuse and proactively response to customer. The methods in the book facilitate modular design of customized solutions and enhance PSS design efficiency. Presenting case studies, this book helps researchers and practitioners to understand the customization process and methods in the early development of PSS.
This book offers a wealth of new views and interpretations of well-being in tourism, emphasizing the role that co-creation - the creation or enhancement of value through tourist engagement with tourism providers and other tourists - is increasingly playing in enriching tourist experiences. A combination of theoretical and empirically based contributions relating to various tourism contexts shed light on existing and potential contributions of tourists and destination providers to tourist well-being. Readers will find novel and compelling insights into both the very nature of wellbeing as perceived by the tourist and the opportunities that are emerging as tourists become savvy decision-makers capable of activating their own networks and resources in order to shape their experiences. The book will be of interest for all who wish to learn more about the character and the construction of well-being within tourism, the relationship of well-being to a range of factors, and the ways in which tourism operators can assist tourists in creating high-value experiences.
Beyond the stunning beauty of Wisconsin's Sturgeon Bay lies a hidden past of colorful characters, tragic shipwrecks and compelling community achievements. It's a story of dogged perseverance. Arriving as an immigrant to the town, Joseph Harris Sr. became a founding father, creating the Door County Advocate newspaper and leading a campaign to construct the Sturgeon Bay Ship Canal. More than one hundred local volunteers formed the ranks of Company F, nicknamed "e;Les Terribles"e; by the French for their bravery and sacrifice in World War I. After surviving the Civil War, former slave Peter Custis endured unimaginable tragedy while forging a life in the city. Authors Heidi Hodges and Kathy Steebs expose the forgotten history of Sturgeon Bay.
This book contains the best papers presented at the 10th Tropical Tourism Outlook Conference, held in Sri Lanka from 19 to 21 October 2017. The papers provide a distinctly multidisciplinary perspective that brings together experts in the fields of management, tourism, and the environment to develop and disseminate solutions to emerging issues and challenges related to environmental management and sustainable tourism. The book provides a platform for cross-disciplinary dialogues that integrate different research and knowledge from diverse geographical, sectoral, and institutional perspectives. Through this approach, readers gain new perspectives to expand their skills and advance their studies in environmental and organizational management as applied to sustainable tourism.
This book reviews employment and leisure trends in Japan from the post-war era to the present. In addition, it also examines how these trends will affect tourism destinations and businesses that rely heavily on Japanese overseas tourism. Topics that are of particular interest to readers include the most current Japanese employment and leisure data and how the data compares with the earlier, postwar era that made up the boom-years of Japanese overseas travel. The latest data provides insight into how today's working and living conditions in Japan impact overseas travel expenditures today. Readers, ranging from academics to business practitioners, will benefit from the book that provides the latest information that can be used in a practical manner to assist tourism-related businesses and organizations meet the current and future needs of the Japan overseas travel market.
This book presents a general conceptual framework to translate principles of system science and engineering to service design. Services are co-created immaterial, heterogeneous, and perishable state changes. A service system includes the intended benefit to the customer and the structure and processes that accomplish this benefit. The primary focus is on the part of the service system that can reproduce such processes, called here a Service Machine, and methodological guidelines on how to analyze and design them. While the benefit and the process are designed based on the domain knowledge of each respective field, service production systems have common properties. The Service Machine is a metaphor that elicits the fundamental characteristics of service systems that do something efficiently, quickly, or repeatedly for a defined end. A machine is an artifact designed for a purpose, has several parts, such as inputs, energy flows, processors, connectors, and motors assembled as per design specifications. In case of service machine, the components are various contracts assembled on contractual frames. The book discusses Emergency Medical Services (EMS) and Emergency Departments (ED) as cases. They illustrate that service machines need to be structured to adapt to the constraints of the served market acknowledging the fact that services are co-created through the integration of producers' and customers' resources. This book is highly recommended for those who are interested in understanding the fundamental concepts of designing service machines.
This book deals broadly with tourism planning and development from the perspective of Croatia, a major Adriatic tourism destination which is fast becoming one of the most popular vacation spots in the European Union. With the recent accession of Croatia to the EU, Croatia is undergoing a rapid political and economic transition and generating scholarly interest in the country's primary, secondary, and tertiary industries. This book examines the country's long history and thriving success in the tourism industry through issues of destination image and identity, management challenges, economic impact, and how to attract tourists in the midst of extreme political changes. The book explores the implications of policy decisions on product development and takes a theoretically sound approach to destination planning and problem-solving in Croatia. Its timely view of Croatian national tourism policy and the broader Adriatic/Mediterranean region makes this book of interest to all scholars, students, and practitioners engaged in various aspects of destination development planning and management.
This carefully-researched book covers exciting trends in consulting, in such fields as marketing consulting, information technology, management consulting, logistics, supply chain, change management, health care and employee benefits consulting, human resources consulting and more. The book includes complete details on the prestigious management consulting sector, plus our analysis of the information technology consulting business, the needs of IT managers and the fact that manufacturing firms are moving into consulting in a big way. This reference tool includes statistical tables and thorough market discussions, as well as our highly respected trends analysis. It contains thousands of contacts for business and industry leaders, industry associations, Internet sites and other resources. The corporate section includes our proprietary, in-depth profiles of over 250 leading companies in all facets of consulting, both public and private, U.S. and international. Here you'll find complete profiles of companies that are making news today-the largest, most successful corporations in the consulting business. You'll find a complete overview, industry analysis and market research report in one superb, value-priced package.
This book contains 35 papers from the Tourism Outlook Conference held in Lombok, Indonesia in July 2015. The book presents comprehensive discussions on sustainability in the tourism industry. It includes research on various constituents of the tourism sector and analyses of each of them from a sustainability standpoint. Case studies that are global in nature are presented to show how sustainable applications can be used and how concerns can be addressed. The book is a response to rapid change in contemporary tourism trends brought about by global economic and social forces such as development pressures, population growth, major resource extraction, industrial fishing, global climate change and steadily rising sea levels. Balancing Development and Sustainability in Tourism Destinations serves as a platform for students and educators, government agency employees, hospitality and tourism industry practitioners, public and private land managers, community development workers, and others interested in identifying practical solutions, charting new directions, and creating opportunities for sustainable tourism development.
This book presents cutting edge research on the development of analytics in travel and tourism. It introduces new conceptual frameworks and measurement tools, as well as applications and case studies for destination marketing and management. It is divided into five parts: Part one on travel demand analytics focuses on conceptualizing and implementing travel demand modeling using big data. It illustrates new ways to identify, generate and utilize large quantities of data in tourism demand forecasting and modeling. Part two focuses on analytics in travel and everyday life, presenting recent developments in wearable computers and physiological measurement devices, and the implications for our understanding of on-the-go travelers and tourism design. Part three embraces tourism geoanalytics, correlating social media and geo-based data with tourism statistics. Part four discusses web-based and social media analytics and presents the latest developments in utilizing user-generated content on the Internet to understand a number of managerial problems. The final part is a collection of case studies using web-based and social media analytics, with examples from the Sochi Olympics on Twitter, leveraging online reviews in the hotel industry, and evaluating destination communications and market intelligence with online hotel reviews. The chapters in this section collectively describe a range of different approaches to understanding market dynamics in tourism and hospitality.