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Service industries

See below for a selection of the latest books from Service industries category. Presented with a red border are the Service industries books that have been lovingly read and reviewed by the experts at Lovereading. With expert reading recommendations made by people with a passion for books and some unique features Lovereading will help you find great Service industries books and those from many more genres to read that will keep you inspired and entertained. And it's all free!

Delivering Fantastic Customer Experience How to Turn Customer Satisfaction Into Customer Relationships

Delivering Fantastic Customer Experience How to Turn Customer Satisfaction Into Customer Relationships

Author: Daniel Lafreniere Format: Hardback Release Date: 19/11/2019

If you don't offer great customer experience, your main competitors will take away 50% of your business. Period. Gone are the days where businesses could simply offer an OK experience-and get away with it. In today's hypercompetitive environment, companies can no longer be just B2C or B2B. They must become B2Me. With customers having higher expectations and access to more information than ever before, companies must create stellar, frictionless, personalized and memorable customer experiences if they plan to stay in the game. In this book, you will learn: * What customer experience truly is. * How emotions can increase customer loyalty... or make customers ditch a brand. * Which behaviors and attitudes lose customers. * Ten easy, practical and proven ways to immediately improve your customer experience. * What renowned companies do to offer the best customer experience . This book is for anyone who works serving customers in a B2C company or other businesses in a B2B environment. Everyone has an important role to play in creating a good customer experience, whether it be managers, associates, sales reps, marketing professionals, web strategists, accountants, customer service reps, delivery people or installers. No matter what role you play, this book offers easy tips, recommendations and examples to help improve customer experience, realistically, sustainably and affordably.

Delivering Fantastic Customer Experience How to Turn Customer Satisfaction Into Customer Relationships

Delivering Fantastic Customer Experience How to Turn Customer Satisfaction Into Customer Relationships

Author: Daniel Lafreniere Format: Paperback / softback Release Date: 19/11/2019

If you don't offer great customer experience, your main competitors will take away 50% of your business. Period. Gone are the days where businesses could simply offer an OK experience-and get away with it. In today's hypercompetitive environment, companies can no longer be just B2C or B2B. They must become B2Me. With customers having higher expectations and access to more information than ever before, companies must create stellar, frictionless, personalized and memorable customer experiences if they plan to stay in the game. In this book, you will learn: * What customer experience truly is. * How emotions can increase customer loyalty... or make customers ditch a brand. * Which behaviors and attitudes lose customers. * Ten easy, practical and proven ways to immediately improve your customer experience. * What renowned companies do to offer the best customer experience . This book is for anyone who works serving customers in a B2C company or other businesses in a B2B environment. Everyone has an important role to play in creating a good customer experience, whether it be managers, associates, sales reps, marketing professionals, web strategists, accountants, customer service reps, delivery people or installers. No matter what role you play, this book offers easy tips, recommendations and examples to help improve customer experience, realistically, sustainably and affordably.

Good Services Decoding the Mystery of What Makes a Good Service

Good Services Decoding the Mystery of What Makes a Good Service

Author: Louise Downe Format: Paperback / softback Release Date: 04/11/2019

Services Industries And The Knowledge-Based Economy

Services Industries And The Knowledge-Based Economy

Author: Richard G. (Simon Fraser University Canada) Lipsey Format: Hardback Release Date: 31/10/2019

Originally published in 2006, Services Industries and the Knowledge-Based Economy is the thirteenth and final title in the series Investment in Canada Research Series, reissued in 2019 and examines services industries in Canada. Accounting for almost three-quarters of both gross domestic product and employment in Canada the services sector has been responsible for most of Canada's employment creation and much of its productivity growth and the sector is important to the Canadian economy increase. The book examines Canada's services sector from the 80s up until the book's publication in the early 2000s. The volume suggests that during this period the industry became more outward oriented, more innovative, more productive, and more skills-intensive. The book seeks to better understand the dynamics of the service economy and to identify the types of policies most likely to sustain the development of a knowledge-based economy. This research volume features the proceedings Industry Canada's Conference on Services Industries and Knowledge-Based Economy, held in Winnipeg on October 16-18, 2003.

Home and Hegemony Domestic Service and Identity Politics in South and Southeast Asia

Home and Hegemony Domestic Service and Identity Politics in South and Southeast Asia

Author: Kathleen M. Adams Format: Hardback Release Date: 12/10/2019

In the intimate context of domestic service, power relations take on one of their most personalized forms. Domestic servants and their employers must formulate their political identities in relationship to each other, sometimes reinforcing and sometimes challenging broader social hierarchies such as those based on class, caste or rank, gender, race and ethnicity, nationality, sexual orientation, and kinship relations. This pathbreaking collection builds on recent examinations of identity in the postcolonial states of South and Southeast Asia by investigating the ways in which domestic workers and their employers come to know and depict one another and themselves through their interactions inside and outside of the home. This setting provides a particularly apt arena for examining the daily negotiations of power and hegemony. Contributors to the volume, all anthropologists, provide rich ethnographic analyses that avoid a narrow focus on either workers or employers. Rather, they examine systems of power through specific topics that range from the notion of nurture for sale to the roles of morality and humor in the negotiation of hierarchy and the dilemmas faced by foreign employers who find themselves in life-and-death dependence on their servants. With its provocative theoretical and ethnographic contributions to current debates, this collection will be of interest to scholars in Asian studies, women's studies, anthropology, sociology, and cultural studies. Kathleen M. Adams is Associate Professor of Anthropology, Loyola University of Chicago. Sara Dickey is Associate Professor of Anthropology, Bowdoin College.

The Bright Tobacco Industry, 1860-1929

The Bright Tobacco Industry, 1860-1929

Author: Nannie M. Tilley Format: Hardback Release Date: 12/10/2019

This study is concerned with the cultivation, marketing, and manufacture of Bright Tobacco--technically called flue-cured tobacco--in the Virginia-Carolina area and its subsequent expansion into Georgia. The author discusses many aspects of the industry and in conclusion surveys the effects of the introduction of greater capital into the Virginia-Carolina area. Originally published in 1948. A UNC Press Enduring Edition -- UNC Press Enduring Editions use the latest in digital technology to make available again books from our distinguished backlist that were previously out of print. These editions are published unaltered from the original, and are presented in affordable paperback formats, bringing readers both historical and cultural value.

Basing Point Pricing and Regional Development A Case Study of the Iron and Steel Industry

Basing Point Pricing and Regional Development A Case Study of the Iron and Steel Industry

Author: George W. Stocking Format: Hardback Release Date: 12/10/2019

This is a case study in industrial structure, pricing practices, and economic welfare of the steel industry, showing its significance to the South and to the national economy. It concludes with an analysis of the law on basing point pricing and recommendations on public policy. The liberal in economics who favors policies designed to stabilize the economy rather than to stabilize particular industries will find scholarly documentation and vivid justification for his views here. Originally published in 1954. A UNC Press Enduring Edition -- UNC Press Enduring Editions use the latest in digital technology to make available again books from our distinguished backlist that were previously out of print. These editions are published unaltered from the original, and are presented in affordable paperback formats, bringing readers both historical and cultural value.

The Practical Guide to Understanding and Raising Hotel Profitability

The Practical Guide to Understanding and Raising Hotel Profitability

Author: Adrian Martin Format: Other book format Release Date: 19/09/2019

The Practical Guide to Understanding and Raising Hotel Profitability

The Practical Guide to Understanding and Raising Hotel Profitability

Author: Adrian Martin Format: Other book format Release Date: 18/09/2019

American Chinese Restaurants Society, Culture and Consumption

American Chinese Restaurants Society, Culture and Consumption

Author: Jenny Banh Format: Other book format Release Date: 17/09/2019

Do It Right! Journey, Migration & Survival

Do It Right! Journey, Migration & Survival

Author: Gold Dust Format: Hardback Release Date: 16/09/2019

Do It Right! Journey, Migration & Survival

Do It Right! Journey, Migration & Survival

Author: Gold Dust Format: Paperback / softback Release Date: 16/09/2019