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Service industries

See below for a selection of the latest books from Service industries category. Presented with a red border are the Service industries books that have been lovingly read and reviewed by the experts at Lovereading. With expert reading recommendations made by people with a passion for books and some unique features Lovereading will help you find great Service industries books and those from many more genres to read that will keep you inspired and entertained. And it's all free!

Delivering Fantastic Customer Experience How to Turn Customer Satisfaction Into Customer Relationships

Delivering Fantastic Customer Experience How to Turn Customer Satisfaction Into Customer Relationships

Author: Daniel Lafreniere Format: Hardback Release Date: 19/11/2019

If you don't offer great customer experience, your main competitors will take away 50% of your business. Period. Gone are the days where businesses could simply offer an OK experience-and get away with it. In today's hypercompetitive environment, companies can no longer be just B2C or B2B. They must become B2Me. With customers having higher expectations and access to more information than ever before, companies must create stellar, frictionless, personalized and memorable customer experiences if they plan to stay in the game. In this book, you will learn: * What customer experience truly is. * How emotions can increase customer loyalty... or make customers ditch a brand. * Which behaviors and attitudes lose customers. * Ten easy, practical and proven ways to immediately improve your customer experience. * What renowned companies do to offer the best customer experience . This book is for anyone who works serving customers in a B2C company or other businesses in a B2B environment. Everyone has an important role to play in creating a good customer experience, whether it be managers, associates, sales reps, marketing professionals, web strategists, accountants, customer service reps, delivery people or installers. No matter what role you play, this book offers easy tips, recommendations and examples to help improve customer experience, realistically, sustainably and affordably.

Delivering Fantastic Customer Experience How to Turn Customer Satisfaction Into Customer Relationships

Delivering Fantastic Customer Experience How to Turn Customer Satisfaction Into Customer Relationships

Author: Daniel Lafreniere Format: Paperback / softback Release Date: 19/11/2019

If you don't offer great customer experience, your main competitors will take away 50% of your business. Period. Gone are the days where businesses could simply offer an OK experience-and get away with it. In today's hypercompetitive environment, companies can no longer be just B2C or B2B. They must become B2Me. With customers having higher expectations and access to more information than ever before, companies must create stellar, frictionless, personalized and memorable customer experiences if they plan to stay in the game. In this book, you will learn: * What customer experience truly is. * How emotions can increase customer loyalty... or make customers ditch a brand. * Which behaviors and attitudes lose customers. * Ten easy, practical and proven ways to immediately improve your customer experience. * What renowned companies do to offer the best customer experience . This book is for anyone who works serving customers in a B2C company or other businesses in a B2B environment. Everyone has an important role to play in creating a good customer experience, whether it be managers, associates, sales reps, marketing professionals, web strategists, accountants, customer service reps, delivery people or installers. No matter what role you play, this book offers easy tips, recommendations and examples to help improve customer experience, realistically, sustainably and affordably.

Good Services

Good Services

Author: Louise Downe Format: Paperback / softback Release Date: 04/11/2019

Services Industries And The Knowledge-Based Economy

Services Industries And The Knowledge-Based Economy

Author: Richard G. (Simon Fraser University, Canada) Lipsey Format: Hardback Release Date: 31/10/2019

Originally published in 2006, Services Industries and the Knowledge-Based Economy is the thirteenth and final title in the series Investment in Canada Research Series, reissued in 2019 and examines services industries in Canada. Accounting for almost three-quarters of both gross domestic product and employment in Canada the services sector has been responsible for most of Canada's employment creation and much of its productivity growth and the sector is important to the Canadian economy increase. The book examines Canada's services sector from the 80s up until the book's publication in the early 2000s. The volume suggests that during this period the industry became more outward oriented, more innovative, more productive, and more skills-intensive. The book seeks to better understand the dynamics of the service economy and to identify the types of policies most likely to sustain the development of a knowledge-based economy. This research volume features the proceedings Industry Canada's Conference on Services Industries and Knowledge-Based Economy, held in Winnipeg on October 16-18, 2003.

Gli antichi mestieri d'Abruzzo

Gli antichi mestieri d'Abruzzo

Author: Cristiano Vignali Minardi Format: Paperback / softback Release Date: 29/07/2019

Lifelong Learning for Tourism Concepts, Policy and Implementation

Lifelong Learning for Tourism Concepts, Policy and Implementation

Author: Violet V. (Queen Margaret University, UK) Cuffy Format: Paperback / softback Release Date: 29/07/2019

Since the middle of the last century tourism has demonstrated almost continual growth, with international tourist arrivals now recorded in excess of one billion per annum. Given the global socio-economic significance of tourism, it is imperative to develop educational opportunities for those working in tourism-related industries. These opportunities should fulfil the changing needs of both industry, travellers, and the learners themselves. While the concept of lifelong learning in the tourism industry plays an important role, it has received little academic attention to date. This book provides a theoretical overview of lifelong learning for tourism, exploring its history, practice, and conceptualization. It demonstrates the importance of lifelong learning for tourism from a variety of perspectives, drawing on educational, industry, policy, and socio-economic insights. The book explores managerial and political implications, critical issues, best practice examples, and draws on a range of international case studies to demonstrate theory in practice. Finally, it offers a conceptual framework for future curriculum approaches. This book will be of interest to students, scholars, and practitioners of tourism studies, hospitality, business and management, and international development. It will also appeal to those interested in adult education, vocational training, professional development, and pedagogy.

Knock Knock, who's Traveling

Knock Knock, who's Traveling

Author: Dorinda Henderson Format: Hardback Release Date: 22/07/2019

Tourism and Ethnodevelopment Inclusion, Empowerment and Self-determination

Tourism and Ethnodevelopment Inclusion, Empowerment and Self-determination

Author: Ismar Borges de Lima Format: Paperback / softback Release Date: 12/07/2019

Ethnodevelopment is a well-established concept in the field of development studies. Despite its relevance to tourism initiatives and processes in the Global South, it continues to be an underutilised concept in the field. This book bridges this gap, presenting an original conceptual framework to study the relationship between tourism and ethnodevelopment. It focuses on the processes of inclusion, empowerment, self-expression and self-determination to explore the effects of tourism initiatives on the identities, cultural resilience, livelihoods and economic opportunities of ethnic minority communities. Chapters explore a range of concepts and issues such as gender, authenticity, indigenous knowledge, tradition, the commodification of culture, community-based tourism, local entrepreneurship, cultural heritage, and tourism and the environment. Drawing on rich primary research conducted across South East Asia and South and Central America the book offers detailed evaluations of the successes and failures of various tourism policies and practices. This book makes a valuable contribution for students, scholars, practitioners and policy-makers alike interested in tourism, development studies, geography and anthropology.

Tourismus in Australien und Neuseeland

Tourismus in Australien und Neuseeland

Author: Christof Pforr Format: Paperback / softback Release Date: 08/07/2019

From Lean Six Sigma to Meaningful Experience Design Healthcare Quality in the Millennial Age

From Lean Six Sigma to Meaningful Experience Design Healthcare Quality in the Millennial Age

Author: Scott Goodwin Format: Hardback Release Date: 22/06/2019

A useful perspective on American healthcare, one that is designed to meet the needs of healthcare and quality professionals who are seeking a way forward for their organizations in quality and healthcare administration, is outlined in this book. The book discusses American healthcare history, the evolution of quality, and the transformative introduction of industrial quality into healthcare. It also identifies the ten key transitions through which American healthcare is currently passing and, finally, focuses on a vision of healthcare in the 21st century.