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Good Services

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Good Services Synopsis

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

About This Edition

ISBN: 9789063695439
Publication date: 10th February 2020
Author: Louise Downe
Publisher: BIS Publishers B.V.
Format: Paperback
Pagination: 224 pages
Genres: Hospitality and service industries
Business strategy