This book constitutes the refereed proceedings of the 5th International Conference on Serviceology for Services, held in Vienna, Austria, in July 2017. The 21 full papers and one tutorial paper presented in this volume were carefully reviewed and selected from 75 submissions. The papers are organized around the following topics: human-centered service; customer satisfaction; service innovation and marketing; service design.
| ISBN: | 9783319612393 |
| Publication date: | 4th July 2017 |
| Author: | Yoshinori Hara |
| Publisher: | Springer International Publishing AG |
| Format: | Paperback |
| Pagination: | 237 pages |
| Series: | Lecture Notes in Computer Science |
| Genres: |
Software Engineering Applied computing Business mathematics and systems Business applications Network hardware Information retrieval Data warehousing |