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The glass consumer Life in a surveillance society by Susanne Lace

The glass consumer Life in a surveillance society


The glass consumer Life in a surveillance society by Susanne Lace

We are all 'glass consumers'. Organisations know so much about us, they can almost see through us. Governments and businesses collect and process our personal information on a massive scale. Everything we do, and everywhere we go, leaves a trail. But is this in our interests? The glass consumer appraises this relentless scrutiny of consumers' lives. It reviews what is known about how personal information is used and examines the benefits and risks to consumers. The book takes the debate beyond privacy issues, arguing that we are living in a world in which - more than ever before - our personal information defines our opportunities in life. This book is essential reading for anyone concerned with the future of information use, data protection and privacy. It will also appeal more widely to those with an interest in technology and society, social policy, consumption, marketing and business studies.


A significant contribution to the ongoing debate on the important area of how best to protect individuals
personal data in an environment of increasing technological change. Baroness Ashton of Upholland, Government Spokesperson on Constitutional Affairs The explosion of information in the Google age risks eroding our privacy faster than laws can be made to protect it. This book offers an incisive overview of the trends, risks and possible solutions to what may become the most critical consumer issue in the next century. Chris Anderson, Editor, Wired Magazine The urgent need to think through the practical implications for the rights and protection of the citizen

-consumer in a growing 'personal information economy
makes this book essential reading for anyone concerned with these issues. The book manages to be both scholarly and accessible and provides many valuable insights and important food for thought. Melanie Howard, Co

-founder, The Future Foundation

About the Author

Dr Susanne Lace is a senior policy officer at the National Consumer Council in the UK. The National Consumer Council (NCC) uses its insight into consumer needs to advocate change. We work with public service providers, businesses and regulators, and our relationship with the Department of Trade and Industry - our main funder - gives us a strong connection within government. We conduct rigorous research and policy analysis to investigate key consumer issues, and use this to influence organisations and people that make change happen.

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Book Info

Publication date

14th June 2005


Susanne Lace

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Policy Press


272 pages


Human rights



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