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Configuring Cisco Unified Communications Manager and Unity Connection A Step-by-Step Guide by David J. Bateman
  

Configuring Cisco Unified Communications Manager and Unity Connection A Step-by-Step Guide

Synopsis

Configuring Cisco Unified Communications Manager and Unity Connection A Step-by-Step Guide by David J. Bateman

The definitive, up-to-date guide to planning, configuring, and administering Cisco call processing and voice messaging.This book brings together all the hands-on knowledge you need to successfully configure and administer Cisco's flagship IP voice systems, including Cisco Unified Communications Manager (CUCM), Unity, and Unity Connection. Fully updated for the new CUCM, Unity, and Unity Connection, version 8, it presents step-by-step procedures for every common and complex task that installers, integrators, and administrators will encounter. Long-time Cisco voice implementer and instructor David Bateman begins with clear, well-organized explanations of Cisco Voice over IP technology, including its key functions and devices. Next, he guides you through preparation and deployment, including configuring CUCM for maximum performance, removing DNS dependencies, defining enterprise parameters, configuring regions, and enforcing security. The author presents quick access, step-by-step solutions for dozens of post-deployment tasks, each with thorough instructions and cross-references to prerequisite tasks wherever needed. He demonstrates how to integrate features to create more powerful IP voice systems, thoroughly introduces Cisco's new management interface, and provides extensive coverage of the latest feature enhancements. David Bateman is a certified Cisco instructor, CCNA, and director of curriculum development for Skyline-ATS. He has 20+ years of internetworking experience, including more than a decade as a senior LAN/WAN engineer in networks serving up to 5,000 users. He then ran the business operations of a technical services company while maintaining his existing networking client base. David has taught and implemented Cisco voice technologies since 2000. He authored this book's first edition, and co-authored CCNA Voice Exam Cram. Establish a foundation for CUCM: configure services, set enterprise parameters, register devices, and moreAdd gateways and client devicesCreate dial plans, including route patterns, route lists, route groups, CTI route points, translation patterns, and route filtersConfigure Class of Service (CoS) and Call Admission ControlImplement IP phone service, media resources, and Extension MobilityPrepare to deploy Unity/Connection: verify integration; define system parameters; and create templates, distribution lists, and CoSAdd, import, and manage usersMake the most of Unity/Connection call management, from basic auto-attendant to advanced routing rules and audio-textIntegrate legacy voicemail systemsMaster Unity/Connection's key administrative tools and utilitiesUse time-of-day routing, call queuing, and other advanced features This IP communications book is part of the Cisco Press (R) Networking Technology Series. IP communications titles from Cisco Press help networking professionals understand voice and IP telephony technologies, plan and design converged networks, and implement network solutions for increased productivity.

About the Author

David J. Bateman is a certified Cisco Systems instructor and the director of curriculum development for Skyline-ATS. He has more than 20 years of internetworking experience. For more than 10 years, David was a senior LAN/WAN engineer, working on small, medium, and large networks. Later in his career, he took on the responsibility of running the business operations of a technical services company, while maintaining his existing client base. David has always enjoyed sharing his knowledge, and in 1999, he added to his list of accomplishments by becoming a technical seminar leader. After many successful seminars, he decided to become a full-time Cisco instructor for Skyline Advanced Technology Services. He has been teaching and implementing Cisco voice technologies since 2000. David's years of real-world technical and business knowledge allow him to bring a unique perspective to the classroom, where he not only delivers critical technical knowledge but can also explain how technologies can be used to address various business issues.

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Book Info

Publication date

9th May 2011

Author

David J. Bateman

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Publisher

Cisco Press an imprint of Pearson Education (US)

Format

Hardback
704 pages

Categories

Computer networking & communications

ISBN

9781587142260

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