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Beyond the Balanced Scorecard Improving Business Intelligence with Analytics by Mark Graham Brown
  

Beyond the Balanced Scorecard Improving Business Intelligence with Analytics

RRP £34.99

Synopsis

Beyond the Balanced Scorecard Improving Business Intelligence with Analytics by Mark Graham Brown

Improve the Health of Your Organization by Using the Right Metrics! The vast majority of companies use some form of balanced scorecard to measure performance measu, yet recent research suggests that most scorecards are based on singular, unsophisticated measurements, providing flawed data on the state of the organization. Beyond the Balanced Scorecard: Improving Business Intelligence with Analytics, by Mark Graham Brown, provides managers with the right metrics for evaluating important aspects of performance that are not accurately tracked by most companies and government organizations. Leaders will learn how to objectively measure: * Relationships with Customers * Employee Satisfaction * External Business Environment * Supplier/Vendor performance * Strategy and Financials This book will show you how to construct a performance index, as well as provide you with example metrics of various aspects of performance that are difficult to measure.

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Book Info

Publication date

12th January 2007

Author

Mark Graham Brown

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Publisher

Productivity Press an imprint of Taylor & Francis Inc
www.crcpress.com

Format

Hardback
252 pages

Categories


Manufacturing industries

ISBN

9781563273469

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