Search our site
White Bodies by Jane Robins Read the opening extract of the brand new Jane Robins book before its publication on 03/05/2018

The Reference Interview as a Creative Art, 2nd Edition by Elaine Zaremba Jennerich, Edward J. Jennerich
  

The Reference Interview as a Creative Art, 2nd Edition

,

Synopsis

The Reference Interview as a Creative Art, 2nd Edition by Elaine Zaremba Jennerich, Edward J. Jennerich

Emphasizing training and development, this book covers evaluation techniques, various types of interviews, problem patrons, and other issues. Customer service, so important to success in business, is also a vital part of library service. Perhaps nowhere else does the concept play such a significant role as in the library reference department. Recent technological changes in the library have added myriad resources and searching techniques to an already complex encounter. This book shows librarians how to combine creativity with professional expertise to produce the happiest of results-a satisfied patron. Completely updated, this new edition reflects sociological and technological changes and trends that have transpired in the last decade. Current research methods in the areas of neutral questioning and interview evaluation have been incorporated, as have ALA's new guidelines and standards. After reviewing the historical background of, and research on, the reference interview, the authors discuss the effects of technology and how to serve special populations, emphasizing training and development while covering evaluation techniques.

Reviews

Shows librarians how to combine creativity with professional expertise to improve customer service. -Reference and Research Book News An ideal overview of the interview process. -Public Library Quarterly This book is highly recommended for all libraries, academic ones in particular. -Journal of Academic Librarianship ?An ideal overview of the interview process.??Public Library Quarterly ?An ideal overview of the interview process.?-Public Library Quarterly ?This book is highly recommended for all libraries, academic ones in particular.?-Journal of Academic Librarianship ?Shows librarians how to combine creativity with professional expertise to improve customer service.?-Reference and Research Book News


About the Author

ELAINE Z. JENNERICH is Staff Development and Training Coordinator, Suzzallo Library, University of Washington, Seattle. She received the Award in Librarianship from the Special Libraries Council of Philadelphia in 1970.EDWARD J. JENNERICH is Associate Provost for Academic Administration and Dean of the Graduate School, Seattle University, Washington.

More books by this author
Author 'Like for Like' recommendations

Loading other formats...

Book Info

Publication date

15th May 1997

Author

Elaine Zaremba Jennerich, Edward J. Jennerich

More books by Elaine Zaremba Jennerich, Edward J. Jennerich
Author 'Like for Like'
    recommendations

Publisher

Libraries Unlimited Inc an imprint of ABC-CLIO

Format

Hardback
128 pages

Categories

Library, archive & information management
Library & information services
Customer services

ISBN

9781563084669

Lovereading does a stella job in promoting both new and established authors.

Iris Clements

I recommend Lovereading because you get honest reviews on a whole range of genres-there's something for everyone. It's the only site I need.

Sian Spinney

If you love reading, then you'll love Lovereading! Full of tips & info for every discerning reader.

Lynne Rapson

Love books. Love reading. Love reading books. And, here's the trick. Here's a website which caters for people like me.

Ian Harvey-brown

Lovereading always comes up with great suggestions and has introduced me to enjoyable books and new authors to discover.

Gaynor Passmore

Lovereading has all the new books and also suggestions for 'similar' authors whilst waiting for your favourites new books.

Carol Peace

The selections are so varied and the reader reviews are so helpful. A fantastic website for those who love books.

Ann Quintilla

I read new, exciting writers and established authors before publication and there is a great website full of brilliant books and opinions.

Lynda

Lovereading4kids

Lovereading4schools