This new title offers fresh insight for people considering or managing their careers in service organizations. Its focus is on customer service from a values and mission viewpoint and is designed for front-line customer service professionals and will help them implement key practices for engaging customer loyaly, improving results, and developing trust.
|Publication date:||15th September 2010|
|Publisher:||ASTD Press an imprint of American Society for Training & Development|
Maxine Kamin is founder and president of TOUCH Consulting, Inc., specializing in consulting services with Fortune 500 companies, colleges, local and state governments, and entertainment groups and previously held the position of manager of instruction and evaluation at American Express. Maxine is a professor in leadership and organization development at Florida Atlantic University and is published as author of Customer Service Training (2002). She holds a Masters in Education, and resides in Plantation FL.More About Maxine Kamin