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Part of the Civil Justice Systems Series
This book offers a socio-legal exploration of localised consumer complaint processing and dispute resolution in the People's Republic of China - now the second largest consumer market in the world - and the experiences of both ordinary and 'professional' consumers. Drawing on detailed analysis of an impressive body of empirical data, this book highlights local Chinese understandings and practice styles of 'mediation', and identifies in popular consciousness a continuing sense of reliance on the government for securing consumer rights in China. These are not only important features of consumer dispute processing in themselves, but also help to to explain why no ombudsman system has emerged. This innovative book looks at the nature of China's distinctive dispute resolution and complaints system, issues within that system, and the experiences of consumers within it. The book illustrates the access to justice processes locally available to aggrieved consumers and provides a unique contribution to comparative consumer law studies in Asia and elsewhere.
|Publication date:||14th May 2020|
|Author:||Ling (Institute of Advanced Legal Studies, UK) Zhou|
|Publisher:||Hart/Beck an imprint of Bloomsbury Publishing PLC|
|Categories:||Consumer protection law, Comparative law,|
Ling Zhou is Associate Research Fellow at the Institute of Advanced Legal Studies, University of London, UK.More About Ling (Institute of Advanced Legal Studies, UK) Zhou