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This book offers a new perspective on improving healthcare that draws inspiration from sources as diverse as American healthcare history, Lean Six Sigma, patient experience, employee engagement, clinical microsystems, physician burnout and industrial design thinking. This work focuses on the three values streams that form the foundation of all healthcare service processes: healthcare-worker value stream, patient value stream and organizational process. The interaction of patients and healthcare workers in the context of these three value streams creates the meaningful experience that is essential to healing and to the success of healthcare organizations. Meaningful Experience Design (MXD) guides the work of designing these value streams and improving them to promote daily experiences that are meaningful and healing for both patients and healthcare workers.
|Publication date:||1st June 2020|
|Publisher:||Productivity Press an imprint of Taylor & Francis Inc|
|Categories:||Service industries, Medical administration & management,|
Scott Goodwin, MA, MBA, DA, RN, CPHQ, LSSBB, has worked in healthcare for more than forty years beginning as a night shift ward clerk on a hospital patient care unit. He has twenty-five years of experience in senior quality leadership positions in for-profit, religious, community and critical access hospitals and extensive experience in healthcare quality consulting. He has designed and taught college graduate courses in healthcare quality, Lean and organizational ethics and has presented at national quality conferences. His doctoral dissertation is titled Healthcare Organizational Metaphors and the Implications for Leadership. He owns AWLG Healthcare Consulting, LLC. He is the ...More About Scott Goodwin