Managing Service Operations Design and Implementation

by William J. Hollins, Sadie Shinkins

Managing Service Operations Design and Implementation Synopsis

`Bill Hollins continues his practical investigation of design in the service sector. In this new book with Sadie Shinkins, he provides a down to earth approach to an important topic in the field' - Naomi Gornick, Honorary Professor, University of Dundee Guiding readers through each stage in the design and implementation of service operations, this book combines lively examples that are easy to relate to with clearly explained theory. Throughout, chapters contain pedagogical features that will help students to get the most from the ideas and examples being presented in the book. They include: - Chapter objectives; - Short cases; - Student exercises; - Chapter summaries; - Further reading section; - A glossary of key terms.

Book Information

ISBN: 9781412929530
Publication date: 18th September 2006
Author: William J. Hollins, Sadie Shinkins
Publisher: SAGE Publications Inc
Format: Paperback
Pagination: 312 pages
Categories: Operational research,

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