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Managing Service Operations Design and Implementation by William J. Hollins, John Higgins, Sadie Shinkins
  

Managing Service Operations Design and Implementation

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Synopsis

Managing Service Operations Design and Implementation by William J. Hollins, John Higgins, Sadie Shinkins

`Bill Hollins continues his practical investigation of design in the service sector. In this new book with Sadie Shinkins, he provides a down to earth approach to an important topic in the field' - Naomi Gornick, Honorary Professor, University of Dundee Guiding readers through each stage in the design and implementation of service operations, this book combines lively examples that are easy to relate to with clearly explained theory. Throughout, chapters contain pedagogical features that will help students to get the most from the ideas and examples being presented in the book. They include: - Chapter objectives; - Short cases; - Student exercises; - Chapter summaries; - Further reading section; - A glossary of key terms.

About the Author

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Book Info

Publication date

19th September 2006

Author

William J. Hollins, John Higgins, Sadie Shinkins

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Publisher

SAGE Publications Inc

Format

Hardback
312 pages

Categories

Operational research

ISBN

9781412929523

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