Cases in Operations Management Building Customer Value Through World-Class Operations

by Robert D. Klassen, Larry J. Menor

Part of the The Ivey Casebook Series Series

Cases in Operations Management Building Customer Value Through World-Class Operations Synopsis

The Ivey Casebook Series is a co-publishing partnership between SAGE Publications and the Richard Ivery School of Business at The University of Western Ontario. Cases in Operations Management is unique in its strong grounding in real-world decisions. The cases are structured into six modules each offering an overview of key concepts. Given that most managers will need to function effectively in an international context, the cases draw from challenges faced by experienced managers in such varied settings as China, France, India, Italy, Japan, Netherlands, Trinidad, Vietnam, and others, in addition to the U.S. and Canada. These cases continue to illustrate basic concepts while expanding students' understanding of economic, political and cultural concerns that must be interwoven into such key areas as process design, quality and supply chain management.

Book Information

ISBN: 9781412913713
Publication date: 7th September 2005
Author: Robert D. Klassen, Larry J. Menor
Publisher: SAGE Publications Inc
Format: Paperback
Pagination: 440 pages
Categories: Operational research,

About Robert D. Klassen, Larry J. Menor

Robert Klassen is an Associate Professor of Operations Management at Ivey. Prior to joining the Ivey Business School in 1995, he completed his PhD at the University of North Carolina - Chapel Hill. His work experience includes a variety of managerial and technical positions in the steel, consumer products and petroleum sectors. Professor Klassen's research interests focus on exploring the linkages between operations and the natural environment, including international challenges. This research has emphasized, first, characterizing the pattern of investment in environmental technologies, and second, understanding both the antecedents and performance outcomes of these investments. His research has been published in ...

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