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Delighting Your Customers Delivering Excellent Customer Service...without Breaking the Bank by Avril, MBE Owton

Delighting Your Customers Delivering Excellent Customer Service...without Breaking the Bank


Part of the Business on a Shoestring Series


Delighting Your Customers Delivering Excellent Customer Service...without Breaking the Bank by Avril, MBE Owton

The Business on a Shoestring series helps small business owners grow their business imaginatively, effectively and without spending a fortune. Aimed at entrepreneurs with plenty of vision and commitment but not a lot of cash, each book is packed with ideas that really work, real-life examples, step-by-step advice and sources of further information. Your relationship with your customers is probably one of the most important you'll ever have. No business can survive without them, but reaching customers in the first place is a big challenge for small companies. This revised edition offers invaluable advice on: Understanding your customers, Asking for feedback... and learning from it, Creating a customer service strategy, Hiring the right people, Setting up and implementing complaint processes, Adding a personal touch. Being creative...But making sure you can deliver and Learning from your competitors. '...brimming with customer service delights, covering everything from understanding your customers' expectations to handling their complaints.' Management Today

About the Author

Avril may have danced her way to success with the Tiller Girls, but as a mother, hotelier, award-winning businesswoman and international speaker, she has demonstrated a true business personality and dynamic leadership. She is founder and organiser of a regional women's network; a regular speaker for national organisation, Everywoman; and an active member of the prestigious Institute of Directors.

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Book Info

Publication date

19th September 2011


Avril, MBE Owton

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A & C Black Publishers Ltd an imprint of Bloomsbury Publishing PLC


160 pages


Small businesses & self-employed
Customer services



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