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Working with Difficult People by Raphael Lapin
  

Working with Difficult People

Part of the Essential Managers Series

RRP £5.99

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Synopsis

Working with Difficult People by Raphael Lapin

This is a practical, pocket-sized guide to working with difficult people which will give you the information and skills to succeed. Find out how to work with difficult people. You'll learn to identify the reasons why staff may be causing problems, communicate effectively and negotiate conflict. Tables, illustrations and 'In Focus' features on what to do in a particular situation, plus real-life case studies demonstrate how to deal with all kinds of problems and find effective solutions. Read it cover-to-cover, or dip in and out of topics for quick reference.

About the Author

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Book Info

Publication date

1st October 2009

Author

Raphael Lapin

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Publisher

Dorling Kindersley Publishers Ltd an imprint of Dorling Kindersley Ltd

Format

Paperback
72 pages

Categories


ISBN

9781405336864

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