Analyse and address organisational challenges using real world examples Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations. This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. Each chapter provides a range of tools, frameworks and techniques designed to help you better analyse existing operations and understand ways to deal with operational challenges. Pearson, the world's learning company.
| ISBN: | 9781292064468 |
| Publication date: | 2nd November 2020 |
| Author: | Robert Johnston, Michael Shulver, Nigel Slack, Graham Clark |
| Publisher: | Pearson Education Limited |
| Format: | Paperback |
| Pagination: | 640 pages |
| Genres: |
Management of specific areas |