Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording
| ISBN: | 9781138412545 |
| Publication date: | 27th July 2017 |
| Author: | Andrew Waite |
| Publisher: | CRC Press an imprint of Taylor & Francis Ltd |
| Format: | Hardback |
| Pagination: | 504 pages |
| Genres: |
Customer services Media, entertainment, information and communication industries Public relations Communications engineering / telecommunications |