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Personal Conflict Management Theory and Practice by Suzanne McCorkle, Melanie J. Reese
  

Personal Conflict Management Theory and Practice

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Synopsis

Personal Conflict Management Theory and Practice by Suzanne McCorkle, Melanie J. Reese

Personal Conflict Management, 2nd edition details the common causes of conflict, showcases the theories that explain why conflict happens, presents strategies for managing conflict, and invites consideration of the risks of leaving conflict unsettled. This book also explores how gender, race, culture, generation, power, emotional intelligence, and trust affect how individuals perceive conflict and choose conflict tactics. Detailed attention is given to the role of listening and both competitive and cooperative negotiation tactics. Separate chapters explain how to deal with bullies and conflict via social media. The volume caps off its investigation of interpersonal conflict with chapters that: provide tools to analyze one's conflicts and better choose strategic responses; examine the role of anger and apology during conflict; explore mediation technique; and evaluate how conflict occurs in different situations such as family, intimacy, work, and social media.

Reviews

A great choice for both undergraduate and graduate courses, Personal Conflict Management provides essential skills for a variety of situations, including timely topics like bullying and generational differences. This highly practical and well researched text is invaluable for understanding conflict management in the modern world. - Heidi Reeder, Ph.D., Boise State University, USA Personal Conflict Management: Theory and Practice, second edition offers exceptional treatment of interpersonal conflict and its management. It is distinctive in its discussion of bullying, as well as apologies. Clearly written with concise discussion scenarios makes the book easy to use in undergraduate conflict management courses.?

-Colleen M. Keough, Ph.D., University of Southern California, USA

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About the Author

Suzanne McCorkle is an Emerita Professor of Public Policy and Administration, as well as Director of Conflict Management Studies at Boise State University. Melanie J. Reese is Dispute Resolution Coordinator for the Idaho Department of Education and Professor Emerita at Boise State University.

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Book Info

Publication date

2nd October 2017

Author

Suzanne McCorkle, Melanie J. Reese

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Publisher

Routledge an imprint of Taylor & Francis Ltd

Format

Paperback
344 pages

Categories

Communication studies
Media studies

ISBN

9781138210998

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