Personal Conflict Management, 2nd edition details the common causes of conflict, showcases the theories that explain why conflict happens, presents strategies for managing conflict, and invites consideration of the risks of leaving conflict unsettled. This book also explores how gender, race, culture, generation, power, emotional intelligence, and trust affect how individuals perceive conflict and choose conflict tactics. Detailed attention is given to the role of listening and both competitive and cooperative negotiation tactics. Separate chapters explain how to deal with bullies and conflict via social media. The volume caps off its investigation of interpersonal conflict with chapters that: provide tools to analyze one's conflicts and better choose strategic responses; examine the role of anger and apology during conflict; explore mediation technique; and evaluate how conflict occurs in different situations such as family, intimacy, work, and social media.
|Publication date:||2nd October 2017|
|Author:||Suzanne McCorkle, Melanie J. Reese|
|Publisher:||Routledge an imprint of Taylor & Francis Ltd|
|Categories:||Communication studies, Media studies,|
Suzanne McCorkle is an Emerita Professor of Public Policy and Administration, as well as Director of Conflict Management Studies at Boise State University. Melanie J. Reese is Dispute Resolution Coordinator for the Idaho Department of Education and Professor Emerita at Boise State University.More About Suzanne McCorkle, Melanie J. Reese