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Personal Conflict Management Theory and Practice by Suzanne McCorkle, Melanie J. Reese

Personal Conflict Management Theory and Practice



Personal Conflict Management Theory and Practice by Suzanne McCorkle, Melanie J. Reese

Personal Conflict Management, 2nd edition details the common causes of conflict, summarizes the theories that explain why conflict happens, presents strategies for managing conflict, and invites consideration of the risks of leaving conflict unsettled. The book balances information about conflict with specific skills and tools to transform these difficult encounters, and explores how gender, race, culture, generation, power, emotional intelligence, and trust affect how individuals perceive conflict and choose conflict tactics. Detailed attention is given to the role of listening and both competitive and cooperative negotiation tactics. Separate chapters explain how to deal with bullies and conflict via social media. The book caps off its exploration of interpersonal conflict with chapters that: Provide tools to analyze one's conflicts and better choose strategic responses; Examine the role of anger and apology during conflict; Explore mediation technique; and Evaluate how conflict occurs in different situations such as family, intimacy, work, and social media.

About the Author

Suzanne M. McCorkle is Emeritus Professor of Public Policy and Administration Director of Conflict Management Studies at Boise State University. ? Melanie J. Reese is Dispute Resolution Coordinator for the Idaho Department of Education and Professor Emeritus at Boise State University.

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Book Info

Publication date

2nd October 2017


Suzanne McCorkle, Melanie J. Reese

More books by Suzanne McCorkle, Melanie J. Reese
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Routledge an imprint of Taylor & Francis Ltd


372 pages


Communication studies
Media studies



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