Managing Quality will help you understand the role of TQM within your organization and how you can best implement it. The authors show you: *how to understand quality management systems, tools and techniques *how to use them *how to assess the cost of quality *how to promote quality amongst your team members *how to lead and motivate your team *how to measure progress towards total quality. It is based upon the Management Charter Initiative's Occupational Standards for Management NVQs and SVQs at Levels 4 & 5. It is particularly suitable also for managers on Certificate and Diploma in Management programmes, including those accredited by BTEC.
| ISBN: | 9781138155947 |
| Publication date: | 2nd December 2016 |
| Author: | Des Bell, George Wilson, Philip Mcbride, Nial Cairns |
| Publisher: | Routledge an imprint of Taylor & Francis Ltd |
| Format: | Hardback |
| Pagination: | 256 pages |
| Genres: |
Economics Production and quality control management Quality Assurance (QA) and Total Quality Management (TQM) |