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Excuses, Excuses, Xcuses For Not Delivering Excellent Customer Service - and What Should Happen!

by Darryl S. Doane, Rose D. Sloat

Excuses, Excuses, Xcuses For Not Delivering Excellent Customer Service - and What Should Happen! Synopsis

Sick of hearing your customer service staff say: My computer is down, It's lunch time, I haven't gotten to it yet, etc. etc.. This book is an encyclopedia of what your service staff should say and do, instead. Ideal as a service coaching resource, this book provides a quick and easy solution that will improve customer perceptions about your organization and its service staff.

Book Information

ISBN: 9780874256147
Publication date: 15th January 2003
Author: Darryl S. Doane, Rose D. Sloat
Publisher: HRD Press Inc.,U.S.
Format: Paperback / softback
Pagination: 118 pages
Categories: Customer services,

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