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The Telephone Interviewer's Handbook How to Conduct Standardized Conversations by Patricia A. Gwartney
  

The Telephone Interviewer's Handbook How to Conduct Standardized Conversations

Part of the Research Methods for the Social Sciences Series

Synopsis

The Telephone Interviewer's Handbook How to Conduct Standardized Conversations by Patricia A. Gwartney

Survey organizations should make this handbook an integral part of their training of telephone interviewers. It covers in a clear and direct manner all aspects of the interviewing process and incorporates the latest knowledge about what makes effective interviewers in today's challenging survey environment. -David R. Johnson, professor of sociology, human development and family studies, and demography and former director of the Survey Research Center, Penn State University and the Bureau of Sociological Research, University of Nebraska-Lincoln

About the Author

Patricia A. Gwartney, Ph.D., is professor of sociology at the University of Oregon, Eugene. An internationally known expert in the field of survey research, she was the founding director of the University of Oregon Survey Research Laboratory (OSRL).

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Book Info

Publication date

20th April 2007

Author

Patricia A. Gwartney

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Publisher

Jossey-Bass Inc.,U.S. an imprint of John Wiley & Sons Inc

Format

Paperback
336 pages

Categories


ISBN

9780787986384

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