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The Telephone Interviewer's Handbook How to Conduct Standardized Conversations

by Patricia A. Gwartney

Part of the Research Methods for the Social Sciences Series

The Telephone Interviewer's Handbook How to Conduct Standardized Conversations Synopsis

Survey organizations should make this handbook an integral part of their training of telephone interviewers. It covers in a clear and direct manner all aspects of the interviewing process and incorporates the latest knowledge about what makes effective interviewers in today's challenging survey environment. -David R. Johnson, professor of sociology, human development and family studies, and demography and former director of the Survey Research Center, Penn State University and the Bureau of Sociological Research, University of Nebraska-Lincoln

Book Information

ISBN: 9780787986384
Publication date: 18th May 2007
Author: Patricia A. Gwartney
Publisher: Jossey-Bass Inc.,U.S. an imprint of John Wiley & Sons Inc
Format: Paperback / softback
Pagination: 336 pages

About Patricia A. Gwartney

Patricia A. Gwartney, Ph.D., is professor of sociology at the University of Oregon, Eugene. An internationally known expert in the field of survey research, she was the founding director of the University of Oregon Survey Research Laboratory (OSRL).

More About Patricia A. Gwartney

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