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Process Improvement and Quality Management in the Retail Industry

by Stephen George, Chris Thomas, Arnold Weimerskirch

Process Improvement and Quality Management in the Retail Industry Synopsis

The authors of Process Improvement and Quality Management in the Retail Industry discuss quality management through the examination of several companies that won the esteemed Malcolm Baldrige National Quality Award. Authors George, Thomas, and Weimerskirch believe that Baldrige criteria define a management model because they provide one of the most comprehensive guides to understanding, assessing, controlling, and improving an organization for quality management. The authors also discuss many of the business-related problems of modern times, such as financial scandals, controversial social activism morale, and the impact of outsourcing to other countries. Overall, the book stresses the importance of good quality management to a company's success.

Book Information

ISBN: 9780471723233
Publication date: 18th July 2005
Author: Stephen George, Chris Thomas, Arnold Weimerskirch
Publisher: John Wiley & Sons Inc
Format: Paperback / softback
Pagination: 256 pages
Categories: Retail sector,

About Stephen George, Chris Thomas, Arnold Weimerskirch

STEPHEN GEORGE is a writer and consultant from St. Louis Park, Minnesota. He has consulted with eleven companies that have applied for the Baldrige Award and/or State Quality Awards, five of which have won eight awards, including three Baldrige Awards. He is the author of The Baldrige Quality System, Uncommon Sense, and Total Quality Management: Strategies and Techniques Proven at Today's Most Successful Companiesn all published by Wiley. CHRIS THOMAS is a professional writer. This is her sixth?textbook for John Wiley?& Sons. ARNOLD WEIMERSKIRCH is Vice President of Corporate Quality at Honeywell, Inc. and former chairman of the ...

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