Of all the staff members in the hotel and hospitality industry the concierge is the one who has the most personal contact with the guests. Written to teach the American student the intricacies of the concierge profession, it provides basic information, based on years of experience, of what the daily functions of the concierge are and how to perform them.
|Publication date:||18th August 1992|
|Author:||McDowell Bryson, Adele Ziminski|
|Publisher:||John Wiley & Sons Inc an imprint of John Wiley and Sons Ltd|
|Categories:||Hotel & catering trades,|