tudor queens series book price comparison
Search our site
Persons Unknown by Susie Steiner Read the opening extract of the brand new Susie Steiner book before its publication on 05/04/2018

Making Quality Happen by R. M. McNealy


Making Quality Happen by R. M. McNealy

Quality is the major topic in international industry today and its importance should increase in the 1990s. This book presents a step-by-step approach for implementing a quality improvement process in any type of organization. Making Quality Happen utilizes quality as the strategic weapon that should help an organization achieve its overall objective by improving the organization's customer impact, reducing its cost structure, increasing its competative market share and maximizing its employee productivity. The quality improvement process detailed by NcNealy should make quality and integral part of any organization, and not an added or extraneous feature. Making Quality Happen is targeted at a broad and deep audience of managers in all types or organizations around the world. The concepts and recommended actions expounded are directly applicable and have been implemented successfully in large and small organizations in the public, private and non-profit sectors. hsi is a hands-on , action-oriented, how-to guide ot implementing a quality improvement effort. It is not a theoretical, overly technical or academic treatise. Rather, it is a recipe for winning the quality revolution. Examples are used throughout the text to illustrate its key points and anecdotes from actual implementations are used to clarify, augment and illustrate the recommended action plans.

About the Author

Loading other formats...

Book Info

Publication date

31st July 1993


R. M. McNealy

More books by R. M. McNealy
Author 'Like for Like'


Chapman and Hall


192 pages




Hooked on books? Give Lovereading a go - for the chance to discover brilliant books, and to see why our members love it so.

Claire Hill

My horizons have been broadened by some of the books I have been lucky to review and I expect it to be no different in the future.

Daran Bellingham

It's the first site that I visit when deciding on the next set of books to buy. A particular treat is being able to download an extract.

Tessa Olson

Lovereading takes the guesswork out of finding your next read with "if you like you'll love" and extracts to help with your decision.

Sarah Bruch

It has opened my eyes to different authors and genres. Just log on and try, you will be surprised and not want for reading material again.

Jocelyn Garvey

I love Lovereading because of its ability to connect people that love books & unite them in a friendly, stimulating & interesting community.

Megan Olwen William

It gives a chance to read about new titles, invites comments from all kinds of readers and is run by such a nice bunch of book lovers.

Joy Bosworth

It's a lively, independent website with reviews, recommendations and more - with a huge range of books available to buy in all formats.

Alison Layland